CC-3796 - USA (Texas) - 24x7x365 Utilities Customer Support Center Answering Services - Deadline July 9,2026

(1) Vendor needs to provide 24x7x365 utilities customer support center answering services.• Required to answer calls via a live operator and then either send an email or transfer the call depending on the circumstance• Utilities customer support center answering to ensure a high level of customer service after normal business hours and during normal business hours for high volume call periods, such as during utility outages.• 24/7/365 Coverage: Continuous availability for customer support, including holidays and emergency situations after business hours and as needed during high call periods• Inbound Call Management: Handling customer queries related to Utility Service Issues.• Emergency Dispatch: Specific procedures for dispatching field technicians to urgentsituations.• Multi–Channel Communication: Support via voice call and/or live chat/web interfaces/email• IVR & Voice Recognition: Implementation of interactive voice response (IVR) forautomated, efficient routing.(2) All questions must be submitted no later than June 18, 2026.(3) The contract period will be for two years.