ITES-10454 - USA (Sudbury, Massachusetts) - 24x7 Information Technology Support Services - Deadline July 8,2026

(1) Vendor needs to provide 24x7 information technology support services to the government authority located in Sudbury, MA. • 24/7 Information technology support services that this will enable the district to maintain and improve information technology (IT) effectiveness, enhance its quality of services, minimize its support cost, and maximize return on investment in IT.• Maintain the domain network and ensure that the system handles future growth and technologies• Provide for centralized management of network resources and centralized storage for documents.• Ensure all off–site municipal operations are connected via computer network.• Maintain software and hardware uniformity and interchangeability.• Maintain network printers.• Establish replacement program for computers and equipment.• Maintain an appropriate replacement program for all computers and equipment.• Develop and implement disaster recovery and IT business continuity plans andensure that compliance is periodically validated• Provide the staffing required to perform the function of a Help Desk. Help Desk hours are 7 days per week, 24 hours per day. Provide 24/7 troubleshooting for all District IT systems.• Develop, administer, and maintain the District’s IT Hardware, Software and Wireless device inventory.(2) All the questions must be submitted no later than July 3, 2026 (3) The contract period will be for Three years.