SW-115964 - USA (Texas) - Web-Based CPaaS Phone Solution - Deadline July 10,2026

(1) Vendor needs to provide web–based CPaaS phone solution. – Phone System Platform:• Provide phone resiliency, mobility, future proofing, scalability, and backup use alternatives, adding the extra benefit set of services in a modern–day phone solution.• VoIP handset compatibility, desktop app, and mobile smart phone app.• Visual IVR, auto–attendant, and voice recognition.• Skills base designations.• Call queues.• API integrations.• API interface.• Voice recognition and response (prompting).• Text to speech (TTS) prompts.– Call Center Platform:• Provide a voice intermediary with an automated backend to a web–based case management system.• Classic call center functions.• Rich set of canned and customizable reporting.• Text to speech and speech to text conversions.• API integrations.• Multi–language support. • Transcription services. • Webchat, email, and texting 2–way exchange capabilities.• Solution to the 10–DLC texting rule.• Toll free number call support.• Local number call support.• Email solution.• Texting solution.• Automated workflows and artificial intelligence capabilities.