SW-115466 - USA (Michigan) - Cloud-Based Contact and Customer Relationship Management SaaS Solution - Deadline July 14,2026

(1) Vendor needs to provide cloud–based contact and customer relationship management SaaS solution. – Provide cloud–based software for contact and customer relationship management solutions capable of supporting customer engagement needs. – Manage and track all Member Partner (MP) contact and community data.– View, log and track select MP email communications.– Provide a cloud–hosted software–as–a–service (SaaS) subscription.– Receive and set reminders for MP related tasks.– Integrate with Microsoft outlook.– Member partner ability to log and track queries and issues.– Reporting and dashboards for operational and leadership use.– Mobile accessibility or other field friendly features.– Ability to configure data forms, fields, views, and workflows without custom code.– Support the one–time import of MP contact and community data from Water Automated Meter Reading (WAMR) portal, excel, and Smartsheet.– Available APIs and integration methods.– Overview of data structure, data management, and scalability.– Hosting, uptime, performance, and service level expectations.– Allow MPs to log and track issues and requests using the solution.(2) All the questions must be submitted no later than June 23, 2026.