SW-115707 - USA (Florida) - HubSpot CRM and Ticketing Platform Implementation and Integration Solution - Deadline July 14,2026

(1) Vendor needs to provide HubSpot CRM and ticketing platform implementation and integration solution• Implementation, configuration, integration, and support of a HubSpot–based Customer Relationship Management (CRM) and ticketing platform.• Delivering a modern, scalable CRM solution to replace the County’s legacy Customer Access Tracking System (CATS), a custom–built application.• Centralize customer/constituent data across departments• Enable omnichannel communication tracking (phone, email, web, chat)• Implement robust case and ticket lifecycle management• Automate workflows and service processes• Provide reporting, dashboards, and analytics• Ability to embed portal into county website • Go–live planning and execution• System enhancements and optimization services(2) All the questions must be submitted no later than June 26, 2026.