closed🌐 City of ClevelandCLE-ITSM-2025-001
City of Cleveland – Cloud-Based IT Service Management (ITSM) System with Asset Management
City of Cleveland / Information Technology & Services
Description
The City of Cleveland, Ohio, seeks proposals from qualified vendors for a cloud-based IT Service Management (ITSM) system with integrated asset management capabilities. The solution must enhance the City's IT operations by providing a scalable, secure, and user-friendly platform to manage service requests, incidents, and IT assets. This RFQ outlines the technical, functional, and contractual requirements for the system, including hosting, authentication, ticketing, encryption, and training needs. Please to read/reference attached RFQ document - "RFQ City of Cleveland Cloud Based ITSM System.pdf" for additional details.
Details?
- Posted
- Apr 8, 2025
- Response deadline
- Apr 23, 2025, 9:00 PM UTC
- Status
- closed
- Buyer
- City of Cleveland
- Department
- Information Technology & Services
- Jurisdiction
- City of Cleveland
- Reference #
- CLE-ITSM-2025-001
- Summary
- The City of Cleveland, Ohio, seeks proposals from qualified vendors for a cloud-based IT Service Management (ITSM) system with integ
- Government Code
- clevelandoh
- Government Organization City
- Cleveland
- Government Organization State
- OH
- Government Organization Website
- https://www.clevelandohio.gov/CityofCleveland/Home/Government/CityAgencies/Finance/PurchasesSupplies
- Government Organization Zip Code
- 44114
- Government Organization Address1
- 601 Lakeside Ave
- Government Organization Country Code
- US
Contact
(216)664-2620
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