Integrated Ticketing System for Entertainment Venues

The County of Volusia, through the Ocean Center & Lyonia Amphitheater, seeks proposals from qualified vendors to provide a comprehensive, exclusive ticketing system that supports: Multi-venue operations with high-volume, concurrent events Seamless integration with existing payment systems (Grant Street/Payment Express) Robust client support , both virtually and on-site Growth and flexibility for expanding ticketed programming The system should accommodate both digital and printed ticket delivery methods, guard against resale and access control issues, integrate Customer Relationship Management (CRM) and marketing tools, and include extensive reporting features. As the current agreement with Ticketmaster approaches its conclusion, the Ocean Center is initiating an open and competitive RFP process to identify a ticketing solution that advances beyond traditional sales functionality. The goal is to implement a comprehensive event engagement and access platform that enhances patron experience, leverages data-driven insights, and supports sustainable revenue growth. The initial term of the agreement shall be for four (4) years, with the option to renew for up to two (2) additional one (1) year periods, subject to mutual agreement by both parties.