SW-115737 - Ireland - Cloud-Hosted Booking Engine, Reservations, Ticketing and CRM Platform - Deadline July 21,2026

(1) Vendor needs to provide cloud–hosted booking engine, reservations, ticketing and CRM platform. • Solution must provide a highly customisable, user–friendly and fully branded booking engine which can sit within, or integrate with, existing website URLs and digital channels.• The booking engine must allow multiple packages, ticket types and promotional products to be combined within a single booking or reservation• The booking journey must be simple, clear and capable of being tailored by venue, event, package, promotion, customer segment and sales channel.• The system should provide a single location for customer–facing event and package information, reducing duplication and ensuring that information presented to customers is accurate, current and consistent.• Tickets must be capable of being branded by venue, event, package, sponsor, campaign or fundraising group.• The system must support general admission tickets, restaurant and hospitality tickets, corporate suite tickets, guest lists, complimentary tickets, memberships, fundraising tickets, promotional tickets and group bookings• Solution must include a robust CRM and customer communication capability. The system should maintain customer profiles, booking history, venue preferences, package history, spend, dietary requirements, accessibility requirements, customer notes, marketing preferences, payment status and other relevant information.• The system must support customer engagement from enquiry stage through to post–event follow–up.• Communication functionality should include branded templates and, where available, email, SMS, WhatsApp or other customer messaging options.• The CRM functionality should also support loyalty, memberships and customer retention activity.