MCO Rewards Loyalty Program

The Aviation Authority aims to enhance the passenger experience, operational efficiency, and non-aeronautical revenue generation through an advanced Passenger Management Platform. The approved vendor must be capable of delivering an integrated solution tailored to the Aviation Authority’s specific requirements for a multi-airport loyalty platform, data insights, passenger engagement, real-time feedback, and revenue data visualization. The vendor will provide a comprehensive loyalty platform that collects and analyzes passenger data to identify behaviors, spending habits, and preferences. The system will enable the Aviation Authority to optimize operations through forecasting and resource allocation while driving strategic growth by aligning loyalty metrics with financial data for revenue optimization. The vendor's experience must include providing a multi-airport loyalty platform for airports, including those with at least twenty million annual passengers. This solution shall be complemented by a passenger engagement platform that segments travelers based on various attributes, allowing the Aviation Authority to deliver personalized, timely communication and improve the overall passenger journey. The platform shall also include a Voice of the Customer system that collects real-time feedback and sentiment analysis to address emerging issues swiftly. Its system shall allow for AI-driven and live 24/7 support, enhancing customer service efficiency. Additionally, the platform shall provide advanced tools for gathering stakeholder feedback, assessing employee performance, and tracking concessionaire metrics, contributing to a more seamless and satisfying airport experience.