CC-3781 - USA (Washington) - 24x7x365 Hate Crimes Hotline Services - Deadline July 6,2026

(1) Vendor needs to provide 24x7x365 hate crimes hotline services.– Implement and operate a statewide hate crime and bias incidents hotline.– Hotline shall provide accessible, confidential, trauma–informed, and victim–centered intake, support, and referral services for individuals reporting hate crimes and bias incidents in state.– Maintain a live call line, operational Monday–Friday, 8:00 a.m.–5:00 p.m. PST (regular business hours) at minimum.– Remain operational 24/7 for reports received outside of live call line hours.– Strive to have a live call line that is operational beyond regular business hours, up to 24/7 operation.– Develop and implement a process for responding to reports within no more than two business days.– Provide services in at least the top 17 spoken languages.– Maintain and provide a voicemail box.– Support a minimum of two simultaneous live calls.– Support online reporting for hate crimes and bias incidents that, at minimum, will maintain the same functionality.(2) All questions must be submitted no later than June 22,2026.(3) A pre–bid meeting will be held on June 4,2026.(4) The contract period will be for two years.