CC-3808 - USA (Washington, DC) - 24x7x365 988 Suicide and Crisis Lifeline Crisis Center Follow-Up Programs Service - Deadline July 17,2026

(1) Vendor needs to provide 24x7x365 988 suicide and crisis lifeline crisis center follow–up programs service.    – Providing enhanced coordination of crisis stabilization, crisis respite, mobile crisis outreach (MCO) response services and other services on the crisis continuum of care.– The 988 suicide and crisis lifeline is a national hotline offering one–on–one support for mental health, suicide, and substance use–related problems for anyone 24/7 across the calls, texts and chats to 988 Lifeline are answered.– Develop or enhance and implement follow–up protocol initiated within 24 hours of referral or care transition that includes documented verbal or written consent.– Reducing unnecessary police, fire and emergency medical services engagement to allow first responders to focus on public safety.– Eligibility is limited to crisis centers that are part of the 988 suicide and crisis lifeline network and provide 24/7 services.  – People can also call, text, or chat 988 if they are worried about a loved one who may need crisis support.– Individuals referred to 911 and referrals from public safety answering points.– Contacts made via text message.– 988 call, chat, and text response data.(2) The contract period will be for three years.