CC-3804 - USA (Virginia) - RFI for 24x7x365 Safe Helpline Services - Deadline July 15,2026

(1) Vendor needs to provide 24x7x365 safe helpline services.– Capability to provide and staff live, secure, confidential, and anonymous support services for victims of sexual assault, operating 24/7/365 and globally accessible via online chat, telephone, texting, mobile application, and group chat.– Services include a telephone helpline, online helpline, website, text–for–information service, mobile self–care app, anonymous online peer support, and resource database for Transitioning Service Members (TSM), publicly searchable responder database, follow–up support and self–paced educational courses. – Telephone capability via a dedicated, toll–free commercial line (877–995–5247), which can be accessed internationally via the Defence Switched Network (DSN) Global Operator to ensure worldwide access. – The telephone capability shall also be available internationally via the Safe Helpline mobile application through Voice Over Internet Protocol (VOIP)–based telephone access. – Texting (SMS) capability via dedicated SMS codes for inside the continental U.S. (55–247) and outside the continental U.S. – Website layout, content, art, design and site rating functionality, updated bi– annually to ensure accuracy of content, functional links, and user–friendly layout. – A mobile application that allows the user to access Safe Helpline online capabilities and manage the short–and long–term effects of sexual assault. – Provide Helpline support services to prevent victimization, facilitate victim care, restore resiliency, and increase reporting.