Notice of Intent to Award Single Source Procurement – Customer Service and Conflict Resolution Training Services

Brief Description: Customer Service and Conflict Resolution Training Services Estimated Value: $11,550 Term (Years): One-Time Service Vendor: Caissa K12 Justification: Putnam County School District is seeking professional development services focused on customer service, conflict resolution, communication, and stakeholder engagement for district and school-based staff. The training is intended to provide practical strategies for managing challenging interactions, improving communication with parents and community members, strengthening customer service practices, and enhancing overall stakeholder relationships within a K-12 educational environment. The District is interested in training services that incorporate interactive learning opportunities, real-world scenarios, role-playing exercises, de-escalation techniques, and other proven methods designed to improve staff confidence and effectiveness when addressing difficult situations. The desired outcome is to strengthen communication, improve stakeholder experiences, and support a positive and collaborative culture throughout the District. This notice is being posted to determine whether other qualified vendors can provide substantially equivalent training services. Vendors that offer comparable customer service, conflict resolution, communication, and stakeholder engagement training specifically tailored to K-12 educational organizations are encouraged to respond.