Help Desk Services Government Contracts, Bids & RFPs

Good Samaritan is issuing this Request for Proposal (RFP) to solicit proposals from qualified Managed Service Providers (MSPs) to deliver Help Desk / Service Desk support services across the organization. This RFP covers Support Levels 1 (L1), 2 (L2), and 3 (L3), establishing a structured, ITIL-aligned service model for comprehensive Help Desk and engineering support across all Good Samaritan locations. The Help Desk / Service Desk team will be physically based at the Good Samaritan Head…

(1) Vendor needs to provide Information Technology (IT) managed services to the government authority located in Detroit, MI. – The awarded MSP contractor will deliver comprehensive, end–to–end IT operations, support, and strategic guidance within a co–managed environment.– MSP will provide co–leadership through a vCTO/vCIO; robust multi–tier service desk and on–site support; and proactive management of endpoints, cloud platforms, and critical systems to ensure reliability, security, and…

(1) Vendor needs to provide cloud–based helpdesk and enterprise service desk system.– System must provide a unified interface for campus end–users while securely supporting distinct backend workflows for multiple departments, including IT, Facilities, Strategic Communications and Marketing (SCM), Copy Center, Digital Learning Center (DLC), and Institutional Research (IR)– Global system requirements:- System must feature a modern, intuitive UI for both agents and end–users, and have dynamic…

(1) Vendor needs to provide cloud–based helpdesk and enterprise service desk system.– System must provide a unified interface for campus end–users while securely supporting distinct backend workflows including IT, Facilities, Strategic Communications and Marketing (SCM), Copy Center, Digital Learning Center (DLC), and Institutional Research (IR).– Modern User Interface: The system must feature a modern, intuitive UI for both agents and end–users, and have dynamic functionality based on…

(1) Vendor needs to provide oracle support. – To provide Oracle Cloud application support services.• Self–Service and Automated Support – Staff• Basic Help Desk Support – Support Staff• Technical Support – Staff/Managed Service• External Support – Managed Service/Oracle Support– Expanded support hours for major unanticipated issues (e.g., 24/7 support for emergency payroll issues) – Status reporting, communication, and tracking of support issues and project work. – Use of productive service…

(1) Vendor needs to provide community supports IT systems to the government authority located in Indianapolis, IN.– Support maintenance and operations, including help desk support, and enhancement services for the full suite of community supports IT systems, including as legacy and ancillary community supports IT system components are consolidated.– System and enhancements, which broadly include solution maintenance, access management, defect and incident management, integration and…

(1) Vendor needs to provide IT services to the government authority located in Jamestown, NY. – Provide services for Help Desk, Maintenance and support of current hardware and software: Remote Monitoring; Maintain and manage support contracts, renewals, and upgrades; and make recommendations and provide pricing for new equipment, software, upgrades when needed.– Provide Help Desk Services• 24/7 Real time trouble shooting & remediation • US Based agents • Call Center – In house…

(1) Vendor needs to provide senior IT manager services.1. Systems and help desk management:– Administrate the M365 environment, including Active Directory, Defender, SharePoint, Intune and exchange.– Oversee and supervise all IT help desk and facilities (technology related) support requests across multiple offices; ensure accuracy and timeliness of responses.– Consult on and develop trainings for staff to build out the staff website.– Create content for the IT section of the staff website,…

(1) Vendor needs to provide managed IT services to the government authority located in Franklin, TN. – Help desk user support during routine business hours for non–maintenance issue resolution, including support services as needed over and above automated remote maintenance services.– Provide yearly recommendations and budgets for needed equipment, software and operating system.– Alert Franklin Housing Authority and suggest actions to strengthen data and system security when appropriate.–…

(1) Vendor needs to provide cloud–hosted visitor management system and hot–desk booking system.– Helpdesk and ticketing system, remote support tools, and monitoring capability.– Helpdesk arrangements and service hours.– Provide an easy to use, accessible, and visually appealing interface for all visitor types.– Allow branding on welcome screens.– Display compulsory messages (e.g., health & safety) and tailored induction messages depending on visitor type.– Support optional photo capture.–…

(1) Vendor needs to provide IT support services to the government authority located in Cincinnati, OH. • IT support services include encompass end–user and infrastructure support spanning physical and virtual desktop and server, and mobile device management; enterprise architecture, video telecommunications support, and network infrastructure design, operations, and firewall management; cybersecurity governance and compliance; vulnerability management and classified network support; data…

(1) Vendor needs to provide managed technology services to the government authority located in Isle of Palms, SC. – Provide comprehensive managed technology services that support the city's municipal day–today and crisis response operations, enhance cybersecurity, improve organizational resilience, and assist city leadership in making informed technology decisions.– Unlimited help desk support (remote, phone, and onsite as required).– Business–hours support with emergency after–hours response…

(1) Vendor needs to provide managed information technology and cybersecurity services to the government authority located in Kearns, UT.– To deliver reliable, secure, proactive, and responsive Managed IT and Cyber Security Services.– Reduce cyber risk to computer systems.– Provide a full spectrum of managed IT services.– Establish 24/7/365 monitoring, clear accountability, rapid escalation, and measurable service levels.– Maintain accurate technology and security documentation.– Improve…

(1) Vendor needs to provide oracle customer to meter (c2m) managed services to the government authority located in Philadelphia, PA. • Provide comprehensive C2M application–managed services spanning functional support, technical support, development, operations, integrations and application management.• Technical Support Services –– Includes 24x7 technical support, high level estimate requests, software compatibility testing, assessments, environment builds, service capacity…

(1) Vendor needs to provide managed IT and cybersecurity services to the government authority located in East Wenatchee, WA. – Provide a full range of information technology services, including managed help desk support, network administration, cybersecurity monitoring and incident response, identity threat detection and response (ITDR), endpoint and server management, backup and disaster recovery, Microsoft 365 administration, vendor and technology management, and strategic IT consulting.–…

(1) Vendor needs to provide managed technology services to the government authority located in Isle of Palms, SC. – Base Monthly Support• Unlimited help desk support (remote, phone, and onsite as required) for approximately 50 managed users and 82 email–only users• Business–hours support with emergency after–hours response for critical incidents• Network operations including monitoring, maintenance, firmware updates, configuration backup, and administration of switches, routers,…

(1) Vendor needs to provide information technology strategic plan services.– Plan should specify the ways in which recommended technology solutions will improve operations and overall service delivery, and streamline operations to achieve increased productivity.– Currently has a consultant contract for IT network and system administration services.– The IT consultant is required to provide phone or email responses within two hours and onsite responses within four hours; exceptions are made on…

(1) Vendor needs to provide enterprise network support services to the government authority located in Albany, NY.1. Tier 1 network support analyst:– The tier 1 network support analysts will be responsible for monitoring the traps and events received from the managed devices connected to the ITS network. In addition to monitoring proactively, the analysts will also open all trouble tickets based on anomalies that result in an alarm and trap alerting the ITS network monitoring platform.2. Tier…

(1) Vendor needs to provide IT consultant services to the government authority located in Pomona, NY. • Support Services which may include but are not limited to activities such as software installation, upgrading and/or configuration; physically and logically connecting personal computers to printers, telephone lines, etc.; and installing new components such as personal computers, printers, modems, scanners, and other peripheral devices.• Maintenance Services which may include but are not…

(1) Vendor needs to provide managed information technology (IT) services to the government authority located in Canton, GA. – Responsible for high–level infrastructure management, cybersecurity, and strategic procurement, acting as a seamless extension of the City’s internal IT staff.– Provide comprehensive 24x7x365 proactive monitoring, alerting, patching, and maintenance of the City’s IT environment– End–User On–Site Support– Dispatch of a qualified technician to City Hall when…

(1) Vendor needs to provide SAP S/4HANA business support services. – Provide experienced SAP staff augmentation to support ongoing operations.– The contractor will supply functional and technical experts who integrate with agency’s support team to deliver system administration, incident resolution, enhancements, testing, documentation, and knowledge transfer.– SAP Finance/Logistics (FILO) Application Analyst– SAP Human Capital Management (HCM) Functional Analyst– SAP Developer(2) All the…

(1) Vendor needs to provide information technology and website support services. – Enhance the IT infrastructure and website support to improve operational efficiency, data security, and service delivery.– Website Maintenance and Support:• Maintain the open–source content management system: WordPress• Regular website maintenance, such as, but not limited to, WordPress updates, security updates, plug–in.• Recommendations, and updates.• Ensure that websites and web pages are responsive to…

(1) Vendor needs to provide cloud–based case management system. – To manage a Dynamics 365 and Microsoft Power Apps front end system (with Microsoft Dataverse database) which houses multiple applications that the agency utilizes for day–to–day functionality.• Training– Training involves providing supportive education to end users for system operation.– PowerPoint presentations, creating hands–on training in a sandbox environment and training handouts.• Help Desk Support – Help Desk Support…

This is a Combined Synopsis/Solicitation for commercial services prepared in accordance with the format in FAR Part 12. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued. This is a Request for Quotations (RFQ) N5523626Q0102 is issued as a Service-Disabled Veteran-Owned Small Business (SDVOSB) Set Aside. The subject solicitation is being processed using FAR Part 12. Any quote from a large business is ineligible for…

Vendor needs to provide managed phone line solution.• Solution must have a cloud–based PBX• Auto receptionist is required 24/7, including holidays.• Multi–level IVR.• Dial by name directory.• Visual IVR Reader.• Visual voicemail.• Voicemail with email notification.• Corporate directory.• Access from mobile apps and desktop computers/apps.• Custom voicemail options.• Call transfer.• Group calling.• Conferencing for multiple numbers and extensions.• Efax capability.• 24/7 customer and technical…

(1) Vendor needs to provide next generation–911 call handling systems and related hardware, software and services. – Design, install, and configure NG–911 systems that are interoperable with legacy, transitional, and i3 solutions and seamlessly integrate with existing systems. – Complete Working Order by providing 24/7, 365 days, remote monitoring, proactive management, on–site support, regular updates, and upgrades to maintain system security and functionality. Shall be in adherence with…

The scope of this procedure is to procure expertise to support ECDC in the field of Information Technology. Services will be delivered by external service providers, who will support ECDC in tasks including, but not limited to: • Internal programme, project and product management; • Business analysis and requirements management; • Solution architecture; • Support ECDC staff members in IT governance activities and IT process support; • IT quality assurance and testing; • Information security; •…

(1) Vendor needs to provide swimlane turbine cloud platform.– The engagement includes the Swimlane Turbine Cloud Platform Core subscription, Premium Support, and Implementation Services.– Platform Onboarding & Configurationo Provision Swimlane Turbine Cloud Platform for agency tenant.o Configure platform settings, user roles, and access controls.o Enable Hero prompts and configure AI–driven automation features.o Validate platform connectivity and baseline functionality.– Implementation…

(1) Vendor needs to provide managed information technology, Microsoft 365 migration, and • Microsoft licensing services to the government authority located in Madison, NH. • Provide comprehensive managed technology services, cybersecurity, Microsoft 365 implementation, email migration, and ongoing technical support for municipal operations.• Microsoft 365 tenant deployment• Exchange Online configuration• Microsoft Office installation• End–user support• Endpoint Detection and Response • Managed…

Vendor needs to provide ServiceNow licensing and strategic partner services.– Provide ServiceNow licensing, subscription management, and value–added advisory and professional services in support of enterprise platform strategy and long–term operational objectives.– Advisory & Professional Services – Platform optimization, operational support, upgrades, and time–to value acceleration for new use cases.– Enterprise Expansion Support – Flexibility to accommodate future modules, and IT/enterprise…

(1) Vendor needs to provide managed IT consulting services to the government authority located in Inverness, IL. • Manage and provide IT support functions including installing and troubleshooting office desktops (PC’s), laptops, tablets, Mobile Data Terminals (MDTs), printers and other office hardware and software.• Provide on–site services at a minimum of eight (8) hours per month and 24/7/365 on call technical support.• Maintain the security and functionality of network…

(1) Vendor needs to provide managed IT services to the government authority located in Pleasant Hill, MO.• Technology partner by providing proactive support, cyber security, Google Workspace administration, network administration, disaster recovery, strategic technology planning, and related IT services.• Help Desk and End User Support• Desktop, Laptop, and Mobile Device Support• Server Administration• Google Workspace Administration• Network Administration• Cybersecurity Monitoring and…

(1) Vendor needs to provide IT managed services to the government authority located in Milton, VT. – IT strategy and governance with hardware lifecycle management. – Help desk services for all Users, 8am to 5pm, Monday through Friday, with additional labor rates for any night and weekend services. – Email security with advanced threat protection and email archiving and encryption for (72) Microsoft 365 accounts.– Microsoft and third–party patch management for (3) windows servers and (50)…

The Air Force Installation and Mission Support Center (AFIMSC) requires a flexible, performance-based contract vehicle to obtain highly qualified Subject Matter Experts (SMEs), telecommunications specialists, and Information Technology (IT) support personnel to ensure the integrity, continuity, and daily administration of AFIMSC IT operations. This requirement encompasses the full spectrum of IT services and solutions necessary to support AFIMSC headquarters, subordinate units, and…

(1) Vendor needs to provide IT services to the government authority located in Jamestown, NY. – Provide services for Help Desk, Maintenance and support of current hardware and software: Remote Monitoring; Maintain and manage support contracts, renewals, and upgrades; and make recommendations and provide pricing for new equipment, software, upgrades when needed.(2) The Letter of intent must be submitted no later than August 03, 2026.(3) Pre–bid meeting will be held on August 17, 2026.(4) This…

Die ausgeschriebene Leistung umfasst die Fortführung der zeitlich befristeten Überlassung der Software Einzellizenzen für PEXIP inkl. Pflege & Support. Zu beschaffende Leistungen (Nicht-optionale Leistungen): - 1 Pexip Infinity Software Platform - Platform License (PEX1-BASE Platform 12) - 1750 Pexip Infinity Software Platform - Capacity License (PEX2-Capacity-12) - 2000 Pexip Infinity Software Platform - Capacity License für parallele Verbindungen für die überwiegende Nutzung an Freitagen…

(1) Vendor needs to provide managed IT and cybersecurity services to the government authority located in East Wenatchee, WA. – Provide comprehensive managed IT services and cybersecurity to support district operations.– Capable of delivering secure, reliable, and scalable IT services that support public health operations, regulatory requirements, and continuity of services.– Cybersecurity Services:• Managed Detection and Response (MDR).• Identity Threat Detection and Response (ITDR), including…

Please refer to the RFP documentation.Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information.

(1) Vendor needs to provide information technology managed services to the government authority located in Costa Mesa, CA. – To provide comprehensive, high–quality Information Technology (IT) Managed Services.• Demonstrated competence in required service areas.• Experience with similar public–sector clients.• Experience with Microsoft 365, Azure, AWS, and hybrid environments.• Competitive advantages and unique capabilities.– Information Technology (IT) services provider,…

(1) Vendor needs to provide mainframe managed solution.– Application and technical support, management, administration, configuration, monitoring, and related professional services to support the full hardware and software stack of the state’s current mainframe environment.– Migration planning and professional services.– Risk compliant hosting– z/OS support.– Incident response, troubleshooting, and resolution.– Software licensing support, coordination, and assumption of ownership.– Risk…

(1) Vendor needs to provide mainframe managed solution.– Application and technical support, management, administration, configuration, monitoring, and related professional services to support the full hardware and software stack of the state’s current mainframe environment.– Migration planning and professional services.– Risk compliant hosting– z/OS support.– Incident response, troubleshooting, and resolution.– Software licensing support, coordination, and assumption of ownership.– Risk…

(1) Vendor needs to provide IT support consulting services to the government authority located in Vernon, NJ.• Installation of servers.• Associated network hardware and software required.• Set up of internet, email account, and upgrade of systems including a backup recovery solution.• Ongoing support is to include the following:• Network administration and troubleshooting.• Identify and correct problems with the network as they arise.• Configure firewall for maximum security and flexibility.•…

(1) Vendor needs to provide IT managed services to the government authority located in New Orleans, LA. – A technology partner to assess our current IT environment, evaluate and resolve immediatetechnology equipment needs, and develop an ongoing management and sustainability plan to ensure the health of equipment and to proactively manage the current and potential cyber security threats to the digital workplace.– Provide recommendations to improve cyber security and data protection policy and…

The subject requirement was awarded to Jeppesen ForeFlight, Inc. on 29 May 2025. The purchase order number is N0018926PW109. The Sole Source Justification is attached to this notice.

– Vendor needs to provide IT infrastructure service to the government authority located in city. – services and achieve measurable results, including system availability, data integrity, automated workflow functionality, compliance with applicable IT governance and security standards, operational reliability, end–to–end technical performance, and continuous improvement. – System availability and operational continuity, compliance with cybersecurity standards and policies, timely remediation of…

(1) Vendor needs to provide cloud–based phone system.– The system consists of approximately 1200 phones with a mix of on–premises and remote users.– The current system also has 3rd party add–ons for faxing, voicemail, and SMS texting.– The current system is on–prem and runs in a virtual environment. Servers are spread across multiple County sites for redundancy and failover.1. Voice Services:a. IP Telephonyb. SIP Trunkingc. Hosted IP PBXd. Conferencing2. Unified Communicationsa. Voice & Video…

The subject of this call for tenders is the service portfolio related to the European Commission’s Digital Workplace (DWP) and its customers and users, ensuring the provision of efficient, end-user experience driven, proactive and resilient solutions and support services. The procedure aims to ensure the operational continuity while driving progress through the adoption of latest technologies aligning to the evolving business objectives of the European Commission, targeting the services…

The requirement is to support ICE/OFM in operating efficiently and effectively to provide superior customer service to DHS Customer Components, internal ICE customers, and ICE Leadership and Management in compliance with applicable statute, regulation, and policy. The contractor will provide operational, technical, and administrative support for monthly, quarterly, and annual operations, including the Customer Billing Model (CBM), financial systems, and deliverables as outlined in the…

EM requires comprehensive mission IT support services in accordance with Federal and Departmental standards.

EM requires comprehensive mission IT support services in accordance with Federal and Departmental standards.