Help Desk Services Government Contracts
Help desk and IT service desk support including tiered technical support, ticketing, incident management, service request fulfillment, and end-user assistance, following ITIL and ITSM practices, using platforms such as ServiceNow, Zendesk, Jira Service Management, and Freshservice for call center and remote support.
97 open Help desk services opportunities right now — 37 federal, 60 state & local.
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- State/localSW-115730 - USA (Michigan) - IT Service Management System Replacement Service - Deadline July 29,2026RFPMart: Michigan · due Jul 29, 2026
– Provide an Information Technology Service Management (ITSM) solution and related professional services.– The selected solution shall provide a modern and intuitive user experience, support configurable and scalable ser…
- State/localITES-10499 - USA (Fort Sam Houston, Texas) - Enterprise IT Support Services - Deadline July 16,2026Fort Sam Houston, TX · due Jul 16, 2026
Vendor needs to provide enterprise IT support services to the government authority located in Fort Sam Houston, TX.• Providing IT help desk, network, and technical support for various IT systems, equipment, and devi…
- State/localITES-10489 - USA (Quantico, Virginia) - RFI for Education Command Information Technology Support Services - Deadline July 14,2026Quantico, VA · due Jul 14, 2026
Vendor needs to provide education command information technology support services to the government authority located in Quantico, VA.– Network and system support– Cybersecurity and information security support– helpdesk…
- State/localITES-10476 - Ireland - ICT Services - Deadline July 16,2026RFPMart: It Services Computer Maintenance & Technical Services · due Jul 16, 2026
(1) Vendor needs to provide ICT services to the government authority located in Ireland. – Service Desk support – Remote Desktop support (Windows Environment)– Managed Endpoint patching (Feature and security updates)– Su…
- State/localSW-115642 - Ireland - Contact Centre Software Solution and Related Services - Deadline July 20,2026RFPMart: Software System & Application · due Jul 20, 2026
(1) Vendor needs to provide contact centre software solution and related services.– Software licensing / subscriptions.– System configuration and setup.– Implementation and deployment services.– Integration with existing…
- State/localITES-10549 - USA (Los Angeles, California) - Managed Information Technology Services - Deadline August 11,2026Los Angeles, CA · due Aug 11, 2026
(1) Vendor needs to provide managed information technology services to the government authority located in Los Angeles, CA.– Approximately thirty (30) users– Dell laptops running Windows– Microsoft 365 environment includ…
- State/localSW-115707 - USA (Florida) - HubSpot CRM and Ticketing Platform Implementation and Integration Solution - Deadline July 14,2026RFPMart: Florida · due Jul 14, 2026
(1) Vendor needs to provide HubSpot CRM and ticketing platform implementation and integration solution• Implementation, configuration, integration, and support of a HubSpot–based Customer Relationship Management (CR…
- State/localITES-10521 - USA (Hamden, Connecticut) - Professional Information Technology Services - Deadline July 28,2026Hamden, CT · due Jul 28, 2026
(1) Vendor needs to provide professional information technology services to the government authority located in Hamden, CT.– Provide the services required in a public transit environment, including dispatching software,…
- State/localITES-10492 - USA (Spicer, Minnesota) - Managed Information Technology Services - Deadline July 17,2026Spicer, MN · due Jul 17, 2026
Vendor needs to provide managed information technology services to the government authority located in Spicer, MN.• 24x7x365 monitoring of denoted servers and critical network components.• 24x7x365 response to…
- FederalENTERPRISE IT SUPPORTDEPT OF DEFENSE / DEPT OF THE ARMY · due Jul 16, 2026
This is a non-personal services contract to support the United States Army, Office of the Surgeon General (US ARMY OTSG), and United States Army, Headquarters Medical Command (USA HQ MEDCOM), Direct Reporting Units (DRUs…
- FederalINTEGRATED TEST LABORATORY (ITL) SUPPORTHOMELAND SECURITY, DEPARTMENT OF / US COAST GUARD · due Jul 22, 2026
The ITL services being acquired are in support of Sea Commander and MCC systems aboard NSCs #1 through #10 and TRACEN Petaluma and include the following: Support multiple USCG environments used for Engineering Services a…
- State/localSW-115130 - USA (Kansas) - 9-1-1 Text Message Survey Solution - Deadline July 21,2026RFPMart: Kansas · due Jul 21, 2026
(1) Vendor needs to provide 9–1–1 text message survey solution.– Provide a 9–1–1 Text Message Survey Software Solution.– Provide a post 9–1–1 call text message survey solution.– Automatically receive and process data, in…
- State/localAI-1086 - USA (Arizona) - Automated Support Agents (AI Chatbots) and Related Solution - Deadline July 13,2026RFPMart: Artificial Intelligence & Machine Learning · due Jul 13, 2026
(1) Vendor needs to provide automated support agents (AI chatbots) and related solution to the government authority located in Arizona.1. Internal information technology (IT) department service desk:– Automate resolution…
- FederalGENERAL MISSION (GM) DISPATCH SUPPORT SERVICESDEPT OF DEFENSE / DEPT OF THE NAVY
The subject requirement was awarded to Jeppesen ForeFlight, Inc. on 29 May 2025. The purchase order number is N0018926PW109. The Sole Source Justification is attached to this notice.
- State/localITES-10482 - USA (Columbus, Mississippi) - Slate Captain Services - Deadline July 13,2026Columbus, MS · due Jul 13, 2026
(1) Vendor needs to provide slate captain services to the government authority located in Columbus, MS.– Provide part– time Slate Captain services to support and optimize agency Slate CRM environment.– Engagement is inte…
- State/localITES-10451 - USA (New York) - RFI for Spring Framework Vulnerability Support Services - Deadline July 22,2026RFPMart: It Services Computer Maintenance & Technical Services · due Jul 22, 2026
(1) Vendor needs to provide spring framework vulnerability support services to the government authority located in New York.– Gather insights into vendor capabilities, service offerings, and best practices that enhance t…
- FederalSharePoint-Based Enterprise Collaboration, Business Process Automation, Data Integration, and Application Modernization Support ServicesHEALTH AND HUMAN SERVICES, DEPARTMENT OF / NATIONAL INSTITUTES OF HEALTH · due Jul 13, 2026
The National Institutes of Health (NIH) is conducting market research to identify qualified sources capable of providing support services for an existing portfolio of SharePoint-based business applications, dashboards, w…
- FederalRANGE MAINTENANCE AND REPAIR SUPPORTDEPT OF DEFENSE / DEPT OF THE NAVY · due Jul 14, 2026
The Contractor shall furnish all labor, supervision, management, tools, materials, equipment, transportation, incidental engineering, and other items necessary to provide general repairs necessary to keep ranges and trai…
- State/localSW-115737 - Ireland - Cloud-Hosted Booking Engine, Reservations, Ticketing and CRM Platform - Deadline July 21,2026RFPMart: Software System & Application · due Jul 21, 2026
(1) Vendor needs to provide cloud–hosted booking engine, reservations, ticketing and CRM platform. • Solution must provide a highly customisable, user–friendly and fully branded booking engine which can sit within,…
- State/localITES-10542 - USA (Georgia) - Information Technology Support Specialist Services - Deadline July 20,2026RFPMart: It Services Computer Maintenance & Technical Services · due Jul 20, 2026
(1) Vendor needs to provide information technology support specialist services.• This position is responsible for maintaining technology equipment, assisting users with technical issues, supporting cybersecurity awa…
- FederalIT MANAGER - PERSONAL SERVICES CONTRACTORSTREASURY, DEPARTMENT OF THE / DEPARTMENTAL OFFICES · due Sep 1, 2026
U.S. DEPARTMENT OF THE TREASURY OFFICE OF TECHNICAL ASSISTANCE Information Technology Manager The U.S. Department of the Treasury’s Office of Technical Assistance (OTA) supports the development of strong financial sector…
- State/localGermany – Government services – Beratungsleistung Aufbau IT-Infrastruktur und IT-BetriebGermany · due Jul 13, 2026
Benötigt werden Unterstützungsleistungen für den ZenIT im Bereich Aufbau IT-Infrastruktur und IT-Betrieb. Details entnehmen Sie bitte der Leistungsbeschreibung.
- FederalInformation Technology Support Services (ITSS)HOMELAND SECURITY, DEPARTMENT OF / OFFICE OF PROCUREMENT OPERATIONS
This is a notice of intent to issue a modification to extend the performance period of task order 70RSAT25FC0000007 for Information Technology Support Services (ITSS) issued against Blanket Purchase Agreement (BPA) 70RSA…
- FederalC454 On Site field rep support for various Sub HM and E systemsDEPT OF DEFENSE / DEPT OF THE NAVY · due Jul 31, 2026
C454 On Site field rep support for various Sub HM and E systems. This will be a Cost Plus Fixed Fee, Level of Effort, SeaPort NxG Task Order for engineering and technical services in support of Naval Surface Warfare Cent…
- State/localITES-10458 - Barbados - Information and Communications Technology Support Services - Deadline July 17,2026RFPMart: It Services Computer Maintenance & Technical Services · due Jul 17, 2026
• Digital Infrastructure Audit:– Inventory and document all existing digital platforms, systems, and tools used in the renewable energy licensing portal and other energy related systems.– Evaluate system architectur…
- State/localNET-16586 - USA (Jacksonville, Florida) - Cisco Contact Center and Collaboration Managed Support Services - Deadline July 14,2026Jacksonville, FL · due Jul 14, 2026
(1) Vendor needs to provide cisco contact center and collaboration managed support services to provide hybrid Tier 3 managed support services to the government authority located in Jacksonville, FL.(2) An optional pre–re…
- State/localITES-10518 - USA (Maryland) - AudioCodes Voice Services and Infrastructure Enhancement Service for Microsoft Teams Phone - Deadline July 30,2026RFPMart: It Services Computer Maintenance & Technical Services · due Jul 30, 2026
(1) Vendor needs to provide AudioCodes voice services and infrastructure enhancement service for Microsoft teams phone to the government authority located in MD. – Managed services shall mean subscription–based or ongoin…
- FederalD--Limited Source solicitation for Region 9 Help Desk IT Support Services BridgeENVIRONMENTAL PROTECTION AGENCY / ENVIRONMENTAL PROTECTION AGENCY · due Dec 10, 2026
This is not a solicitation. No award will be made from this announcement. This special notice is just to notify the public of a sole source. Please see attached justification document.
- State/localSW-115934 - USA (Oregon) - ITSM Service - INFO ONLY, RFP NOT INCLUDED - Deadline July 27,2026RFPMart: Oregon · due Jul 27, 2026
(1) Vendor needs to provide ITSM service. • Select a partner for ITSM, project management, asset management and documentation and knowledgebase products or services at competitive rates while meeting the highest ser…
- State/localCC-3806 - USA (Washington, DC) - 988 Tribal Response Support Service - Deadline July 17,2026RFPMart: Call Center & Answering · due Jul 17, 2026
(1) Vendor needs to provide 988 tribal response support service. • Improve connection and response to 988 contacts (including calls, chats, and texts) originating in Tribal communities.• Improve integration and…
- State/localLA-RICS 029 - LA-RICS Managed Information Technology (IT) Services IFB - Closing: 8/11/2026 4:00 PMLos Angeles County, CA · due Aug 11, 2026
Please take notice, the Los Angeles Regional Interoperable Communications System (LA-RICS) Authority (Authority) is seeking bids from qualified Bidders to provide professional Managed Information Technology (IT) Services…
- State/localSW-115921 - USA (Maryland) - Learning Management System - Deadline September 7,2026RFPMart: Maryland · due Sep 7, 2026
(1) Vendor needs to provide learning management system.• Comprehensive LMS (Learning Management System) platform, including implementation, training, hosting, and ongoing technical support.• Platform Licensing…
- State/localSW-115717 - USA (Maryland) - RFI for SharePoint-Based Enterprise Collaboration, Business Process Automation, Data Integration, and Application Modernization Support Services - Deadline July 13,2026RFPMart: Maryland · due Jul 13, 2026
Vendor needs to provide sharepoint–based enterprise collaboration, business process automation, data integration, and application modernization support services.– SharePoint Online–based collaboration environments, dashb…
- FederalCenter Support Services - MingoAGRICULTURE, DEPARTMENT OF / FOREST SERVICE · due Jul 21, 2026
The purpose of this contract is to provide the Centers Support Services. Student enrollment and outcomes for each center are affected by recruitment and attrition rates, labor market conditions, trends in provider burnou…
- State/localSW-115466 - USA (Michigan) - Cloud-Based Contact and Customer Relationship Management SaaS Solution - Deadline July 14,2026RFPMart: Michigan · due Jul 14, 2026
(1) Vendor needs to provide cloud–based contact and customer relationship management SaaS solution. – Provide cloud–based software for contact and customer relationship management solutions capable of supporting customer…
- FederalTECOM Range and Training Area Management (RTAM) Support Services (Synopsis): M00264-26-R-0001DEPT OF DEFENSE / DEPT OF THE NAVY · due Jul 11, 2026
THIS SYNOPSIS IS NOT A REQUEST FOR OFFERS/PROPOSALS. This is a pre-solicitation notice ONLY. The Marine Corps Installation, National Capital Region, Regional Contracting Office (MCINCR-RCO), Marine Corps Base Quantico, V…
- State/localSW-115738 - USA (Maryland) - Encore Software Support Renewal Services - Deadline July 29,2026RFPMart: Maryland · due Jul 29, 2026
Vendor needs to provide encore software support renewal service.
- FederalPACS and VASS Hardware and Software Maintenance Support ServicesENERGY, DEPARTMENT OF / ENERGY, DEPARTMENT OF · due Jul 14, 2026
Princeton Plasma Physics Laboratory, “PPPL”, requires a comprehensive, high-availability hardware and software maintenance support contract. This Request for Proposal (RFP) seeks proposals from qualified, factory-certifi…
- State/localGermany – Radio, television, communication, telecommunication and related equipment – Rahmenvertrag für Cisco Unified Communications und Collaborationsysteme (Videokonferenzsysteme)Germany · due Jul 13, 2026
Das Zentrum für Digitalisierung und Informationstechnologie (ZDI) am Universitätsklinikum Heidelberg (UKHD) im weiteren Verlauf Auftraggeber (AG) genannt, stellt die Systeme/Infrastruktur für die Cisco Unified Communicat…
- State/localITES-10552 - USA (New York) - IT Consulting Services - Deadline July 27,2026RFPMart: It Services Computer Maintenance & Technical Services · due Jul 27, 2026
(1) Vendor needs to provide IT consulting services to the government authority located in New York.• Supply qualified IT professionals across roles such as application development, business analysis, project/program…
- FederalJ059--Subscription, Preventative Maintenance, and Repair Services for the Metasys Building Automation System | Erie VA Medical CenterVETERANS AFFAIRS, DEPARTMENT OF / VETERANS AFFAIRS, DEPARTMENT OF · due Jul 20, 2026
Subscription, Preventative Maintenance, and Repair Services for the Metasys Building Automation System for HVAC Management at the Erie VA Medical Center. Please refer to the attached solicitation for full details. Questi…
- FederalNAWCAD WOLF IC2IS Technical Project Management SupportDEPT OF DEFENSE / DEPT OF THE NAVY · due Jul 17, 2026
The IC2IS Division, operating under the oLSI model, has requirements for integrated product development support, technical project management support, and operational support to successfully fulfill the IC2IS Division?s…
- FederalTECOM Range and Training Area Management (RTAM) Support Services (Synopsis): M00264-26-R-0005DEPT OF DEFENSE / DEPT OF THE NAVY · due Jul 16, 2026
THIS SYNOPSIS IS NOT A REQUEST FOR OFFERS/PROPOSALS. This is a pre-solicitation notice ONLY. The Marine Corps Installation, National Capital Region, Regional Contracting Office (MCINCR-RCO), Marine Corps Base Quantico, V…
- State/localSW-115905 - USA (Ohio) - Cloud-Based Support Enforcement Tracking System Modernization Services - Deadline August 7,2026RFPMart: Ohio · due Aug 7, 2026
(1) Vendor needs to provide cloud–based support enforcement tracking system modernization services.– Support enforcement tracking system (SETS) has embarked on a remarkable journey of technological evolution, transitioni…
- Federal705 CTS Comprehensive Cost and Requirements (CCaR) System SupportDEPT OF DEFENSE / DEPT OF THE AIR FORCE · due Jul 21, 2026
Request for Information (RFI) FA4890RFI06262026-01: THIS IS A SOURCES SOUGHT NOTICE FOR INFORMATION AND PLANNING PURPOSES ONLY. The 505th Command and Control Wing (505 CCW) is requesting information and conducting market…
- State/localATNS/RFP04/06/2026/27/IT_IDAMSouth Africa (National Treasury eTender) · due Jul 30, 2026
Appointment of a suitably qualified and experienced service provider to supply, implement, and provide support, maintenance, and managed services for an identity and access management system for a period of five (5) year…
- FederalR408--VIC Application and Data Quality Support Follow On (VA-26-00071851)VETERANS AFFAIRS, DEPARTMENT OF / VETERANS AFFAIRS, DEPARTMENT OF
AMENDMENT 0001 SOURCES SOUGHT / Canceled Department of Veterans Affairs Enterprise Procurement Office Notice Title: Sources Sought / Request for Information Multi-Channel Technologies Veterans Identification Card Applica…
- State/localSW-115837 - USA (Virginia) - I-Lottery System Support Service - Deadline September 23,2026RFPMart: Virginia · due Sep 23, 2026
(1) Vendor needs to provide i–lottery system support service. • Player–facing Website and Mobile App: website and mobile app are platforms where players navigate to engage with their player account, Lottery games, L…
- FederalD--ESC SCIENCE & TECHNICAL SUPPORT SERVICESINTERIOR, DEPARTMENT OF THE / US GEOLOGICAL SURVEY · due Jul 17, 2026
EO 14398 - This requirement is for Science and Technical Support Services for Earthquake Science Center ESC SCIENCE & TECHNICAL SUPPORT SERVICES
- FederalMAARNG HRF Supported Collective Training Exercise (SCTE) Support ServicesDEPT OF DEFENSE / DEPT OF THE ARMY · due Jul 12, 2026
The Massachusetts Army National Guard has a requirement to provide services personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 6 as Government Furnished,…