Help Desk Services Contracts & Bids

(1) Vendor needs to provide 24x7 service desk services to the government authority located in Santa Monica, CA.• First point of contact for all incidents and service requests.• Password resets and access requests in accordance with city security policies.• Initial triage, categorization, prioritization, and escalation.• Basic troubleshooting of desktops, laptops, mobile devices, printers, and software applications• Advanced troubleshooting for Windows OS, Microsoft 365, networking and…

(1) Vendor needs to provide IT managed services to the government authority located in Emmaus, PA. • Deliver on–site and remote services, 24/7 monitoring, website management, preventative maintenance, Help Desk support, cybersecurity, strategic IT consulting, and scalable infrastructure management. • Help Desk Support – The MSP should offer superior Help Desk support using a ticket management system during normal business hours of 7:00 am to 6:00 pm, Monday–Friday from Tier One to Three…

(1) Vendor needs to provide managed information technology support services to the government authority located in Cherry Hills Village, CO.– Provide reliable onsite support, remote help desk support, cybersecurity support, documentation, reporting, budget planning, public safety systems coordination, and transition support. – General managed IT support:– Manage, maintain, monitor, troubleshoot, and support the city’s IT environment, including computer systems, network infrastructure,…

Vendor needs to provide information technology services to the government authority located in Kenilworth, NJ.– Existing network infrastructure maintenance and security. maintain, monitor, support, and troubleshoot the existing network architecture and security configuration implemented during 2026. this includes, as applicable, departmental VLANS and network segmentation, IP subnets, firewall routing and access policies, guest–network isolation, wireless and VLAN mapping, enterprise wireless…

(1) Vendor needs to provide managed IT and full 24/7/365 security operations services to the government authority located in Mundelein, IL.• Managed IT Infrastructure• Server, workstation, mobile device, and network monitoring & management• Proactive patching and firmware updates• Backup and disaster recovery (Veeam or equivalent)• Firewall/switch/Wi–Fi/VPN/VLAN administration• Asset tracking and lifecycle planning• Microsoft Intune administration, including device compliance policies,…

(1) Vendor needs to provide managed information technology services to the government authority located in DeKalb, GA. – Provide secure, reliable, responsive, and cost–effective information technology services. – Serve as the primary point of accountability for end–user support, Microsoft 365 administration, cybersecurity, infrastructure oversight, backup and recovery, and strategic technology planning.• Help desk, users and devices: Provide telephone, email, and online ticket support for…

(1) Vendor needs to provide after–hours help desk service to the government authority located in State University, AR. – Provide reliable, high–quality after–hours Teir 1 IT help desk support for students, faculty, and staff.– Serve as an extension of the university’s internal IT help desk, providing seamless continuity of support outside of normal business hours, including evenings, weekends, holidays, and other periods defined by the university.– Support for desktop, laptop, mobile,…

(1) Vendor needs to provide professional information technology, management and technical support services to the government authority located in Quantico, VA.– Network and System Support: Provide support for the installation, configuration, maintenance, sustainment, operation, troubleshooting, monitoring, reporting, security compliance assessing and administration of all IT systems, services, applications, hardware, infrastructure, circuits, data centers and networks under the control of…

(1) Vendor needs to provide end–user IT outsourcing services to the government authority located in Austin, TX.• Emerging technologies including, but not limited to, Artificial Intelligence (AI), Quantum Computing, the Respondents’ software for service delivery, etc• End–user IT management services cover a range of technical and support functions, including but not limited to: IT help desk and support, desktop and hardware management, software updates and maintenance, license management, AI…

(1) Vendor needs to provide 24x 7 zoonotic national grievance and query management helpline service.• The helpline will operate under a hub–and–spoke model, with the main helpline as the central hub which is 24*7 National Zoonotic helpline, Calls requiring support in regional languages are transferred to designated state call centers, acting as spokes.• The National Zoonotic Helpline will provide the dialer, call recording, and ticketing management system logins for seamless operations.• Level…

Vendor needs to provide enterprise service desk services to the government authority located in Eatontown, NJ.• The distinction between phone, chat, portal, and other channels should be invisible to the employee; the service environment, not the caller, determines whether AI, automation, knowledge, or a human agent is the appropriate resolution path. • Treats AI and automation as the operating model, not an add–on. • The relevant question is which categories of work should never require a…

(1) Vendor needs to provide information technology support services to the government authority located in Washington, DC. • Expanding Self–Service and AI: Shifting common inquiries to automated channels and deploying AI and Robotic Process Automation (RPA) tools to free up agents for complex claims• Improving User Experience for Customer Experience (CX) and Employee Experience (EX): Providing continuous, around–the–clock access to online accounts and providing technicians with holistic,…

(1) Vendor needs to provide IT managed services. • End User and Workplace Support• Service Desk and Incident Management• Infrastructure, Network and Cloud Services• Microsoft 365 Collaboration Services• Cyber Security and Operational Resilience• Business Application Support• Technology Governance and Service Management• Business Engagement and Technology Leadership• Third Party Supplier Management• Continual Improvement and Innovation• Technical Consultancy and Project Support• Performance…

(1) Vendor needs to provide cloud–based enterprise IT service management and helpdesk system to unify service delivery, asset management, and support operations campus–wide including consolidate service intake, work order management, and asset management across four organizations that today operate in separate systems and separate processes.• Asset management covering both IT and non–IT assets across their lifecycle, including relationships, ownership, and maintenance history, tied to a campus…

Vendor needs to provide outsourced managed IT services to the government authority located in Buchanan, GA.1. Fixed IT support and maintenance:– Include in the proposal any end user changes such as installing a printer, installing, or changing out the workstation or laptop, setting up a scanner, etc.2. Cyber security:– Managed endpoint security (AI–EDR, malware protection) for desktops and servers.– URL and DNS filtering and monitoring for mobile and fixed endpoints.3. Comprehensive backup and…

(1) Vendor needs to provide information technology and managed services to the government authority located in Fairfax, CA. – Provide comprehensive Information Technology (IT) support and Managed Services Provider (MSP) services for the full organization.– Single primary technology partner capable of delivering proactive, strategic IT management with an emphasis on cybersecurity, operational continuity, compliance, and a forward–looking migration from server–based infrastructure to a modern…

The City of Santa Monica (the City) is seeking qualified firms to provide 24x7 Service Desk services.

(1) Vendor needs to provide information technology managed services to the government authority located in El Dorado Hills, CA.– Maintain primary strategic ownership of the IT function through the information systems manager. – Provide access to facilities, systems, and documentation reasonably required for the proposer to perform the services.– Designate the information technology manager as the proposer's primary point of contact for service delivery.– Service desk and end–user support:–…

Vendor needs to provide IT service management platform replacement services.• The objective is to gather insight into proven ITSM platforms and approaches that enhance system stability and performance; provide a modern and intuitive user experience; strengthen communication and notification accuracy; support advanced workflow automation and integrations; improve asset management completeness and accuracy; deliver effective reporting tools and real–time dashboards; offer reliable vendor…

(1) Vendor needs to provide IT managed services to the government authority located in Paramus, NJ.– Deliver comprehensive enterprise managed services for its enterprise resource planning (ERP) ecosystem.– Responsible for day–to–day administration, custom development, integration, access control, and reporting across the Ellucian product suite and associated enterprise systems.– Maintain operational stability, high availability, continuous enhancement, and proactive data governance. –…

Los 1 beinhaltet die Bereitstellung eines Teams zur Unterstützung der Betriebsführung, der Projektimplementierung und der Entwicklung mit wechselseitiger Schnittstellenfunktion für die Zentralen Services (Standardprodukte, Trägerübergreifend, Fremdsysteme usw.) der ITSV (wobei auch die anderen Auftraggeber für ähnliche Aufgaben Leistungen aus dem Los abrufen können). Die Zeile „Mindestpersonal“ (siehe unten) definiert, welche Anzahl von Mitarbeitern der angegebenen Qualifikationsstufe…

Cet appel d’offres porte sur les services de support IT de premier niveau (support téléphonique, prise en compte des requêtes électroniques, prise en charge et résolution des incidents, et réalisation des demandes de service qui relèvent du Service Desk) pour une durée initiale de quatre ans, avec possibilité de prolongation d’une année. Le marché est composé d'une tranche ferme couvrant les prestations ordinaires de Service Desk, principalement réalisées sur site, ainsi que d'une tranche…

Tarrant County 9-1-1 Emergency Assistance District RFP-2026-0001 – Ticketing System Clarifying Questions # RFP Section Mapping Category Clarification Question Answers 1 Will the OMNIA NCPA 01-143 cooperative contract be eligible on a proposal or is DIR required. We can accept DIR proposal 2 Are you willing to disclose the name of the current solution you are looking to replace? If so, what is it. Prefer not to disclose 3 Are you looking to migrate any data from that system? If so, # of…

(1) Vendor needs to provide information technology support services to the government authority located in Quantico, VA. – Provide comprehensive Information Technology Support Services (ITSS) to sustain and enhance the professional military education mission.– Network and System Support:• Provide support for the installation, configuration, maintenance, sustainment, operation, troubleshooting, monitoring, reporting, security compliance assessing and administration of all IT systems, services,…

The City requires proposals from qualified and experienced IT Managed Service Suppliers to provide ongoing proactive support for the City’s IT infrastructure and security as core support services. Service desk and worksite support are optional services that the City may include in the scope awarded to the top-ranked proponent.

WWW.TC911.ORG Equal Opportunity Employer REQUEST FOR PROPOSAL FOR TICKETING / ITSM SYSTEM I. INTRODUCTION The Tarrant County 9-1-1 Emergency Assistance District (TC9-1-1) requests proposals for a modern Ticketing / IT Service Management (ITSM) solution. The District seeks to replace its aging system, consolidate disparate tools, improve alert-driven workflows, expand integration with existing monitoring systems, and support external groups as the organization takes on an expanded support role.…

(1) Vendor needs to provide managed IT services to manage its technology infrastructure, cybersecurity, and end–user support to the government authority located in Missouri.– Collaborate with leadership and the Tech Steering Committee to develop, document, and maintain a multi–year technology roadmap and annual IT budget aligned with standards.– Provide unlimited remote support via a centralized ticketing system, telephone, and email during standard business hours (to be defined), with a…

(1) Vendor needs to provide ServiceNow professional services.1. Platform maintenance and support:– Application support: Ongoing administration and troubleshooting for implemented modules, including but not limited to ITSM, PPM, ITAM, service portal, CMDB, MID server and ServiceNow agent mobile application.2. Platform upgrades and patching:– Upgrade planning and readiness assessment.– Review release notes, skipped changes, customizations, integrations, and potential impacts.– Sub–production…

Vendor needs to provide information technology consultant service to the government authority located in Bloomfield, NJ. – The Information Technology Consulting Services shall include but not be limited to General IT consultation and shall provision the following services:1. File Server Management:• Daily remote/online real–time monitoring of critical functions.• As requested or scheduled on–site and unlimited remote support.• Complete service pack monitoring and patch updates regularly.•…

(1) Vendor needs to provide co–managed IT services to the government authority located in Hinesville, GA. – Provide comprehensive co–managed IT services.• Co–managed services:– Remote Tier 1 end–user support through the ticketing system during normal support hours.– Collaborative support and escalation assistance for server, network, Microsoft 365, backup, and cybersecurity issues.– Monitoring of supported workstations, servers, network infrastructure, backups and security events.– Review and…

(1) Vendor needs to provide information technology managed services to the government authority located in Houston, TX.– Provide manage the maintenance of our network systems, servers, workstations, and to provide software support and monitoring, help–desk, backups, security, disaster recovery, remote access and on–site support, and printer support services.– Website hosted offsite maintain website active domain monitoring.– Deployment of approved microsoft patches;– Replacement and future…

Vendor needs to provide call center consultant services.• Webex calling migration.• Upgrade CUCM to Webex calling via local gateway or potential number porting, SIP trunking, dial plan routing and PSTN configuration.• Migrate DID ranges, call routing patterns, and failover logic into Webex calling.• Configure Webex application clients for CHA agents and staff.• Validate SIP trunk registration, codec negotiation, and successful call paths (inbound/outbound/internal).• Webex contact center…

(1) Vendor needs to provide cloud–based contact center as a service platform.– A comprehensive cloud–based Contact Center as a Service (CCaaS) platform that supports configurable use across cabinet departments, tailored to each agency’s specific needs through an understanding of existing and future configurations, customizations, and collaborative requirements gathering.– Contact center platform built on Genesys Cloud CX, integrated with Oracle RightNow CRM (Service Cloud), Pure Insights, and…

Vendor needs to provide ERP production support service. • Provide continuous support to monitor, maintain, and enhance (as necessary) all SAP applications and modules:• Microfocus ALM Quality Center (HPQC): Defect and testing repository. – All leadership, functional, technical and testing team members have access to this solution and need to use it for large projects, defect testing and documentation, change management reviews and approvals and normal business quality control. • MS Office…

(1) Vendor needs to provide call centre and technology support services.– Service provider to support agency Call Center and IT Help Desk Operations– Single service provider with cost–effective solutions and the ability to satisfy all agency support– Support Services include both Inbound and Outbound Call Center and IT Technical Support Call Center Services– Solution shall provide telephone support through a single point of contact/platform via an agency toll–free number for inbound…

(1) Vendor needs to provide managed information technology support services to the government authority located in Virginia, MN.– Provide comprehensive managed information technology services. – Services include help desk support, server and workstation management, cybersecurity, Microsoft 365 administration, data backup and recovery, network support and coordination, emergency IT support, and technology planning.(2) This is a brief information; Main RFP Document is not available on our website.

(1) Vendor needs to provide Artificial Intelligence (AI) powered customer service solution to modernize and enhance member and provider support services.– The solution integrates the Genesys Cloud platform with ServiceNow to provide an intelligent, omnichannel customer experience supporting voice, chat, and SMS interactions.– The implementation will automate routine customer service functions including eligibility verification, claim status inquiries, provider searches, benefits inquiries, and…

(1) Vendor needs to provide IT managed services to the government authority located in California.– Information technology managed service providers to provide comprehensive outsourced information technology (IT) managed services, cybersecurity, infrastructure administration, end–user support, and related technology services.– Provide 24x7x365 network and critical infrastructure support and 24x7x365 ability to respond to Police Department/public–safety technology incidents. – Provide…

– Vendor needs to provide singularity platform. – Provide access to the singularity platform which includes up to 10 GB of data ingest per day.– Premium support includes 24x7 support, e–mail/web/phone channels.– Access to predefined, fixed scope enablement, ad–hoc and live training services as defined in the credit services catalog.– Control cloud workload security on–prem.

The City of Hinesville is seeking proposals from qualified Information Technology firms to provide comprehensive co-managed IT services. Bid documents are available on the City of Hinesville website at https://www.cityofhinesville.org/bids.aspx?bidID=287 or paper copies are available at City Of Hinesville City Hall. All proposals are due October 23, 2026, at 12:00 pm at Hinesville City Hall. For questions, please contact Temperance West, Assistant City Manager, at twest@cityofhinesville.org.

(1) Vendor needs to provide professional IT support and technology support services to the government authority located in Linden, NJ.– Serve as the City's primary IT partner, responsible for maintaining, supporting, and enhancing the City's technology infrastructure to ensure operational efficiency, security, and continuity of services to staff.• Ensure 99.9% availability of all critical systems• Maintain and enhance cybersecurity posture• Response Time SLAs• Implement technology solutions…

(1) Vendor needs to provide on–site desktop support services to the government authority located in Binghamton, NY. – Provide one to three individuals for a minimum of one full–time (40 hours/week) individual to work alongside agency computer hardware technicians to assist them with the day–to–day support of the agency’s PCs, tablets and other peripherals in use by agency employees. • Provide onsite support of various pieces of hardware and software used by agency employees including…

(1) Vendor needs to provide managed information technology services to the government authority located in Pennsylvania.– Provide comprehensive Managed Information Technology (IT), Cybersecurity, Microsoft 365, and related technology support services.– Provide proactive management, monitoring, maintenance, security, licensing administration, technical support and strategic technology guidance for IT infrastructure and end–user computing environment.– Continuous security event monitoring and…

(1) Vendor needs to provide application maintenance and support services.– Child support case and financial management system’s advanced technology to maximize business efficiencies, improve payment–processing time frames, increase quality control and reduce data entry at the local level, which improves customer service.– Maintain and provide edits and validations to promote data quality and reliability.– Develop and implement operational controls, efficiencies and integrated and consolidated…

(1) Vendor needs to provide technical and administrative support services to the government authority located in Washington, DC.– Provide travel program support for the defense travel system and government travel charge card as well as mail management center technical and administrative support services for strategic systems programs.– Navy enterprise resource planning.– Gateway portal.– Debt management monitor.– Business intelligence reporting tool.– Support structure spans travel profile…

Vendor needs to provide unified communications and telephone system technology refresh service to the government authority located in Butte, MT.– To modernize its existing enterprise telephone and unified communications environment.– This project is to replace aging and unsupported endpoint hardware, modernize the underlying call–control infrastructure, enhance unified communications capabilities, transition legacy carrier services to SIP–based services, improve call reporting and records…

(1) Vendor needs to provide information technology services to the government authority located in Dublin, CA. • Provide Information Technology (IT) support services on a Time–and–Materials (T&M), task–order basis.• Network engineering and support, onsite and remote (Cisco switching, Meraki wireless).• Systems administration Microsoft Windows Server, Active Directory, Microsoft 365, Microsoft Exchange, and the Microsoft back–office application stack (Word, Excel, Office suite). •…

The subject requirement was awarded to Jeppesen ForeFlight, Inc. on 29 May 2025. The purchase order number is N0018926PW109. The Sole Source Justification is attached to this notice.

Sources Sought: Electronic Dental Annual Help Desk Support Sources Sought Notice Number: IHS-WAG-27-1531279 This Sources Sought Notice is for informational and planning purposes only and shall not be construed as a solicitation, an obligation or commitment by the Indian Health Service. This notice is intended strictly for market research to determine the availability of Indian Economic Enterprises (IEE)Businesses. Your responses to the information requested will assist the Government in…

This is not a solicitation. No award will be made from this announcement. This special notice is just to notify the public of a sole source. Please see attached justification document.