Service Desk and Deskside Support Services

The Texas Health and Human Services (HHS) System is comprised of more than fifty thousand public servants under two (2) agencies: HHSC and DSHS. HHSC, as authorized by applicable statute, provides administrative support to certain State agencies such as DSHS and DFPS. Users of the Services described in this solicitation may include State employees, contractors, and volunteers as well as HHSC-designated entities (e.g., private provider staff). The solicitation describes HHSC’s business requirements, technical requirements, service level requirements, and other information related to HHSC’s environment.