SW-115921 - USA (Maryland) - Learning Management System - Deadline September 7,2026

(1) Vendor needs to provide learning management system.• Comprehensive LMS (Learning Management System) platform, including implementation, training, hosting, and ongoing technical support.• Platform Licensing & Hosting: Provide a cloud–hosted LMS SaaS solution scaled for an initial base of 50 active users. The system must be hosted in an international cloud environment (such as Amazon AWS) with a guaranteed 99.5% uptime on a 24/7 basis.• Implementation & Customization: Complete standard implementation and out–of–scope development necessary to customize and launch the landlord training courses.• Training: Provide remote training for City administrators to operate the platform. The proposal should also include rates for optional onsite training.• Technical Support (Service Level Agreement): The Contractor must provide a dedicated Support Desk.o Standard support must be available via email and a ticketing system from 9:00 AM to 5:00 PM local time on business days, with an initial email response time of within 8 to 24 hours.o P1 Incidents (Service down): 30–minute average response time and a 4–hour resolution time.o P2 Incidents (Partial outage): 30–minute response and 8–business–hour resolution.o P3 Incidents (Bugs/Issues): 30–minute response and a workaround provided within 24 business hours.o Optional: Bidders may include an alternative pricing tier for dedicated voice–based L1 support.(2) The contract period will be for one year.(3) All the questions must be submitted no later than August 31, 2026