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open🌐 Washington (WEBS)RFI 2026-0608

WSDOT - WSF-Customer Relationship Management

Description

WSDOT is seeking to procure a modern Customer Relationship Management (CRM) solution to consolidate the fragmented landscape, providing a single customer record, unified communications management, improved customer service case handling, and the capability to deliver targeted marketing and communications campaigns to segmented customer groups.

Details

Response deadline
Jun 19, 2026, 12:00 AM UTC
Status
open
Jurisdiction
Washington (WEBS)
Reference #
RFI 2026-0608
Close
06/19/26

Contact

Tariq Ohab
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This listing is a summary from Washington (WEBS)'s open procurement data. We ingest every field the feed publishes; the full solicitation documents are on the source portal.