ITES-10450 - USA (Albuquerque, New Mexico) - Information Technology Services - Deadline June 24,2026

(1) Vendor needs to provide information technology services to the government authority located in Albuquerque, NM. – Provide 70 hours of onsite and/or remote maintenance and support per quarter.– The contract provides for up to 280 hours of maintenance and support services per fiscal year. Services performed within the contracted hours shall be billed at the awarded hourly rate.– After–hours support is defined as services performed before 8:00 a.m. or after 5:00 p.m., Monday through Friday, excluding state holidays, and shall be billed at the awarded after–hours rate.– Contractor shall provide or make available online a monthly report on the activity and status of all logged requests received from the Agency. Any recommendations related to system maintenance, operational efficiency, security updates, or replacement of existing equipment shall be included in this report.• Unpack, inventory, and document delivery of computers• Update operating systems with current security patches, firmware updates, and required supporting software.• Install and configure DoIT–approved and Agency–approved operating systems, productivity software, web browsers, security software, email access, Virtual Private Network (VPN) access, and network resources in accordance with applicable DoIT standards and Agency requirements.• Encrypt the hard drive• Configure and maintain DoIT–approved firewall, security, and VPN settings as authorized by the Agency.• Install Firmware Password protection– Printer and Peripheral Device Support(2) The contract period will be for one year.