ITES-10518 - USA (Maryland) - AudioCodes Voice Services and Infrastructure Enhancement Service for Microsoft Teams Phone - Deadline July 30,2026

(1) Vendor needs to provide AudioCodes voice services and infrastructure enhancement service for Microsoft teams phone to the government authority located in MD. – Managed services shall mean subscription–based or ongoing services provided and operated by AudioCodes, including but not limited to monitoring, device management, cloud–based services, and other vendor–managed operational services.– Including implementation, integration, configuration, migration, support, and managed services for AudioCodes solutions, shall be performed solely by AudioCodes.– AudioCodes shall be solely responsible for all service delivery related to its solutions, including implementation, integration, support, managed services, and operational coordination, as well as all coordination of issue resolution with the College for AudioCodes–provided systems and services.– AudioCodes shall not be responsible for the supply, fulfilment, or warranty of IP phones and accessories provided by the Authorized Reseller.– Order accuracy and entitlement management:– Designation as end customer of record:– Order of precedence – OEM agreement.– Pass–through pricing and price verification.– Authorized reseller status.– Continuity of supply and services.– Non–interference with OEM relationship.– Endpoint device responsibility clarification:– Notwithstanding any other provision endpoint devices, including IP phones and accessories, are excluded from AudioCodes service delivery responsibilities.(2) All the questions must be submitted no later than July 9, 2026.(3) Pre–bid meeting will be held on June 25, 2026.