Citywide Technology Master Plan

Project Title Short Description of Services The City is seeking a qualified consultant to develop a comprehensive Citywide Technology Master Plan that establishes a clear 2-Year Action Plan and a 5-Year Roadmap. This plan will guide the modernization of the City’s technology environment, improve operational efficiency, and strengthen staff capability across all departments. The effort will evaluate current systems, applications, infrastructure, staffing models, and vendor-managed environments to ensure the City’s technology investments are efficient, secure, and aligned with long-term operational needs. Reflecting the City’s existing technology operating model—where departments manage their own business systems and the IT Division provides centralized governance, cybersecurity, integration, and technical oversight—the Master Plan will balance departmental autonomy with citywide standards and strategic direction. A critical component of this engagement will be assessing the City’s readiness for Artificial Intelligence (AI) and identifying responsible, practical opportunities to pilot and adopt AI tools that enhance service delivery. Ultimately, the Master Plan will position technology as a strategic enabler, supporting consistent, secure, and innovative services for residents, businesses, and the community.