PghCHR Customer Service Portal

The Pittsburgh Commission on Human Relations (PghCHR) is looking for a reputable and qualified vendor, consultant, or contractor to integrate and modernize its current intake systems into an accessible customer service portal. The vendor will determine the host platform if not Pittsburghpa.gov to create a functional online user portal, select the appropriate method(s) of integration with existing tools based on timeframe and cost, and determine the aspects of intake to target for integration depending on budget and timeframe. Aspects may include: o Initial inquiry o Appointment Scheduling o Document transfer o Electronic Signature o Demographic Collection o Initial Jurisdiction review o Messaging