Legal Case Management Software

The purpose of this Request for Proposals (“RFP”) is to obtain a comprehensive, cloud‑based Legal Case Management System (“CMS” or “system”) capable of meeting the operational, security, reporting, and workflow needs of the City of Norfolk (“City”) Attorney’s Office. The City seeks a Software‑as‑a‑Service (SaaS) solution that includes implementation, configuration, data migration, training, ongoing maintenance, hosting, and licensing. The System must also support modern legal operations, including digital case files, integrated document and email management, configurable workflows, advanced search and conflict checking, and rule‑based calendaring. The selected CMS will support the City’s transition to a fully digital, paperless office, streamline legal operations, and provide secure access to case information from any authorized location or device.