SW-115260 - USA (Washington, DC) - RFI for Cloud-Based Information Technology Management Platform - Deadline June 15,2026

– Vendor needs to provide cloud–based information technology service management platform– Implementation of a modern, cloud–based (SaaS) Information Technology Service Management (ITSM) solution to replace the existing on–premises Footprints system and enable enterprise–wide, secure, and accessible IT service management capabilities.– Emphasize a cloud first approach, requiring the adoption of secure, scalable, and accessible cloud–based solutions where feasible.– Solution must support secure access, data protection, and continuous updates without requiring on–premises infrastructure sustainment.– Integrated capabilities (incident, problem, change, asset, and configuration management).– Enterprise Service Catalog and self–service functionality.– Workflow automation to reduce manual processes and improve response times.– Real–time SLA/KPI tracking, dashboards, and reporting.– API integration with M365 (specifically MS Teams).– Enables rapid ticket submission, status tracking, and communication.– Reduces user friction and improves satisfaction across academic and administrative functions.