CC-3824 - USA (Washington) - Daytime, After-Hours and Continuity of Dispatch Services - Deadline July 31,2026

(1) Vendor needs to provide daytime, after–hours and continuity of dispatch services.• Dispatch service to answer a dedicated daytime, after‐hours and continuity–of–service phone line, utilizing specific protocol• logging calls, and contacting appropriate personnel via telephone, text and/or email in a timely manner• Dispatch services will be for emergency and non‐ emergency calls daytime, after‐ hours, weekends, holidays and during inclement weather when City buildings are closed.• Individual Customer Interaction: solution must have the ability to interact with the individual customer calling in a problem, such as informing them who is responding to the call–out.• Digital Electronic Data Transfer: solution must have the capability to digitally transfer data. This is used to forward information to the on–call person's telephone, via text or e–mail.• All calls received by the call center shall be logged in a system that can be monitored by City staff at any time.(2) All questions must be submitted no later than July 17, 2026.