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closed🌐 seminoleflRFP-5150-26/LTT

Call Monitoring and Quality Assurance Services

seminolefl / Utilities - Business Office

Description

Seminole County Utilities Departments is seeking a vendor to provide independent call monitoring and quality assurance for its Utilities and Solid Waste Customer Service team . The primary goal is to conduct regular reviews that improve training, service delivery, and the overall customer experience .

Details

Posted
Feb 9, 2026
Response deadline
Mar 11, 2026, 6:00 PM UTC
Status
closed
Buyer
seminolefl
Department
Utilities - Business Office
Jurisdiction
seminolefl
Reference #
RFP-5150-26/LTT
Summary
<p><span data-path-to-node="5,1">Seminole County Utilities Departments is seeking a vendor to provide independent call monitoring and quality assurance for its Utilities and Solid Waste Customer Servi
Is Paused
false
Template Title
Request for Proposal
Copy Count
0
Government Organization City
Sanford
Government Organization Name
Seminole County
Government Organization State
FL
Government Organization Zip Code
32771
Government Organization Address1
1301 East Second St.
Government Organization Timezone
America/New_York
Government Organization Country Code
US
Government Organization Phone Country
1
Close Out Reason
Proposals received were over the projected budget.
Closed Substatus
canceled

Contact

(407)665-7116
Finding similar opportunities…

This listing is a summary from seminolefl's open procurement data. We ingest every field the feed publishes; the full solicitation documents are on the source portal.

Raw record
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  "id": 232106,
  "_slug": "seminolefl",
  "title": "Call Monitoring and Quality Assurance Services",
  "status": "closed",
  "summary": "<p><span data-path-to-node=\"5,1\">Seminole County Utilities Departments is seeking a vendor to provide independent call monitoring and quality assurance for its Utilities and Solid Waste Customer Service team</span><span data-path-to-node=\"5,2\"><sup data-turn-source-index=\"4\"><!----></sup></span><span data-path-to-node=\"5,3\">. </span><span data-path-to-node=\"5,5\">The primary goal is to conduct regular reviews that improve training, service delivery, and the overall customer experience</span><span data-path-to-node=\"5,6\"><sup data-turn-source-index=\"5\"><!----></sup></span><span data-path-to-node=\"5,7\">.</span></p>",
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  "created_at": "2026-01-27T20:13:22.294Z",
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    "name": "Utilities - Business Office"
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    "code": "seminolefl",
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      "name": "Seminole County",
      "phone": "(407)665-7116",
      "state": "FL",
      "website": "https://www.seminolecountyfl.gov/departments-services/resource-management/purchasing-contracts/",
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  "financialId": "RFP-5150-26/LTT",
  "closeOutReason": "Proposals received were over the projected budget.",
  "closedSubstatus": "canceled",
  "proposalDeadline": "2026-03-11T18:00:51.124Z",
  "releaseProjectDate": "2026-02-09T20:48:15.495Z"
}