US-FED-00000385488 - Notice of Intent to Sole Source (NOI) for the Microsoft Unified - Deadline July 15,2026

NOTICE OF INTENT TO SOLE SOURCEThe Mission and Installation Contracting Command (MICC) at Fort Eustis, Virginia, plans to negotiate and award a sole–source, non–personal services contract to Microsoft Corporation, 1 Microsoft Way, Redmond, Washington 98052 (CAGE Code 9EDR), United States. This contract is established to secure Microsoft Unified Support Services on behalf of the Defense Language Institute Foreign Language Center (DLIFLC). Classified under NAICS code 541519, the procurement is designated as a sole–source acquisition based on market research indicating that Microsoft is the only provider capable of delivering these specific support services.The authority for this non–competitive award is 10 USC 2304(c)(1), Only one responsible Source. The Government intends to procure this sole source requirement utilizing both Simplified Acquisition Procedures and Commercial procedures under FAR part 12. THIS NOTICE IS NOT A REQUEST FOR COMPETITIVE PROPOSALS and a solicitation will not be issued.Interested concerns must show clear and convincing evidence that competition of this requirement would be advantageous to the Government to include providing an authorized distributor letter. If no affirmative written responses are received by Wednesday July 15, 2026, the award will be made without further notice. Oral communications are not acceptable in response to this notice. A determination by the government not to compete this proposed requirement is solely within the discretion of the government.Microsoft Support Services are comprised of a comprehensive support solution that helps reduce costs, enhance productivity, and use technology throughout the IT lifecycle. They offer direct, expedient and unique access to Microsoft product development teams, software developers and source code for current and future products enabling (a) specialized insight into the architecture of current solutions that can facilitate smooth migrations to existing and future unreleased products/versions; (b) quick and comprehensive resolution of product support, and trouble–shooting, and (c) immediate and focused technology feedback link between our customers and the Microsoft product development teams to help shape the direction, features and functionality of future products.Specialized training of Microsoft personnel is provided from Microsoft product development teams on how enterprise customers can best plan for, deploy, manage and maximize productivity of existing and future Microsoft products.Microsoft provides the following services:Base Package Services are a combination of proactive, reactive and delivery management services that support Microsoft products and/or Online Services in use within your organization. Reactive support helps resolve issues in your Microsoft environment and include prioritized problem resolution services to provide rapid response to minimize downtime. As part of reactive support services, Microsoft offers:–Problem Resolution Support provides assistance for problems with specific symptoms encountered while using Microsoft products, where there is a reasonable expectation that the problem is caused by Microsoft products. Problem Resolution Support and requests for support may be submitted via telephone or electronically through an online support portal.–Advisory Support: Phone–based support on short–term (limited to six hours or less) and unplanned issues for IT Professionals. Advisory Services may include advice, guidance and knowledge transfer intended to help you deploy and implement Microsoft technologies in ways that avoid common support issues and that can decrease the likelihood of system outages. Architecture, solution development and customization scenarios are outside the scope of these Advisory Services.Service Delivery Management (SDM) activities help to build and maintain relationships with your management and service delivery staff as well as to oversee escalation management and managing the elements of your support offering to meet your business requirements. These actions are managed by a Microsoft Delivery Manager, coordinated from a pooled set of resources, or provided digitally through access to an online services portal.Proactive services which help maintain and improve the health of IT infrastructure and operations. As part of proactive support, Microsoft offers individual proactive services, available and categorized as maintenance, optimization or education services. Proactive services not included in Base Package Services may be purchased.–Planning services provide assessments and reviews of your current infrastructure, data, application and security environment to help you plan your remediation, upgrade, migration, deployment or solution implementation based on your desired outcomes.–Implementation services provide technical and project management expertise to help you accelerate your design, deployment, migration, upgrade, and implementation of Microsoft technology