RFP to Upgrade City's Oracle Billing System

The City of Seattle is seeking proposals for Project Title . Proposals are due no later than Response Submission Time on Response Submission Date . All questions are to be submitted through the e-procurement portal at https://procurement.opengov.com/portal/seattle no later than Question Submission Time on Question Submission Date . The City of Seattle is initiating a comprehensive upgrade of its Oracle Customer Care and Billing (CC&B) application from version 2.7 to version 25.4. This on-premises upgrade includes: Full application upgrade Hardware and infrastructure refresh Redevelopment of integrations Rewriting and validation of over 100 reports Deployment across seven operational environments Of these efforts, the City is looking for vendor assistance with the CC&B application upgrade and any redevelopment needed of the integrations between CC&B and other applications. This initiative will overall enhance the stability, scalability, and long-term maintainability of the utility customer information system supporting Seattle City Light (SCL) and Seattle Public Utilities (SPU). 2.1.1 Target Environments to be Upgraded Environment Name Purpose CCB Production Live customer operations CCB UAT User Acceptance Testing CCB QA Quality Assurance CCB Development Customization and configuration CCB Training User training CCB Sandbox Proof-of-concept experimentation CCB Gold Master configuration baseline 2.1.2 Systems and Interfaces Affected The CC&B system integrates with approximately 35+ applications. The following table summarizes major interfacing systems expected to be updated or rewritten: Integration Area Systems and Applications Oracle Cloud Services MSCS, WACS Internal Applications APEX (AIMS, ChuckApps), Seattle Meter Watch, DSS/T Advanced View Usage Customer Interfaces Engage One Suite, I3 Verticals Portal, Kubra, Finalist, Promise Pay Field & Metering Temetra, Itron (SPU), Landis+Gyr Command Center, Itron Standard & MV90 (SCL) Communication & IVR Genesys Cloud CX, Genesys CIC Interactive Desktop GIS & Asset Management Maximo, Esri GIS Financials & Billing PeopleSoft Financials, Output Services Group/Precisely, Wells Fargo External Partners & Compliance State of WA Unclaimed Property, EPA, NOAA, Recology, Collection Agencies, City of Shoreline Tools & Automation Broadcom Autosys, Brillion PowerPath, Storm/iNovah, NICE Automation 2.1.3 Major Workstreams Workstream Description Application Upgrade Upgrade CC&B v2.7 to v25.4 across all environments. This includes CC&B code rewrite and updates. A full quality assurance (QA) testing effort from unit testing to assisting the business prepare scripts for user acceptance testing (UAT) Infrastructure Refresh Replace end-of-life servers, middleware, and database components Reports and Query Redevelopment Assess and possibly rewrite reports, queries, scripts that access CC&B and interface data for analytics and reporting purposes Integration Redevelopment Assess and redesign ~35+ integrations; may require web service rewrites Training & Change Management Train-the-trainer sessions and post-go-live knowledge transfer for both technical and functional staff