closed🌐 seattle1377797
RFP to Upgrade City's Oracle Billing System
seattle / Information Technology Department
Description
The City of Seattle is seeking proposals for Project Title . Proposals are due no later than Response Submission Time on Response Submission Date . All questions are to be submitted through the e-procurement portal at https://procurement.opengov.com/portal/seattle no later than Question Submission Time on Question Submission Date . The City of Seattle is initiating a comprehensive upgrade of its Oracle Customer Care and Billing (CC&B) application from version 2.7 to version 25.4. This on-premises upgrade includes: Full application upgrade Hardware and infrastructure refresh Redevelopment of integrations Rewriting and validation of over 100 reports Deployment across seven operational environments Of these efforts, the City is looking for vendor assistance with the CC&B application upgrade and any redevelopment needed of the integrations between CC&B and other applications. This initiative will overall enhance the stability, scalability, and long-term maintainability of the utility customer information system supporting Seattle City Light (SCL) and Seattle Public Utilities (SPU). 2.1.1 Target Environments to be Upgraded Environment Name Purpose CCB Production Live customer operations CCB UAT User Acceptance Testing CCB QA Quality Assurance CCB Development Customization and configuration CCB Training User training CCB Sandbox Proof-of-concept experimentation CCB Gold Master configuration baseline 2.1.2 Systems and Interfaces Affected The CC&B system integrates with approximately 35+ applications. The following table summarizes major interfacing systems expected to be updated or rewritten: Integration Area Systems and Applications Oracle Cloud Services MSCS, WACS Internal Applications APEX (AIMS, ChuckApps), Seattle Meter Watch, DSS/T Advanced View Usage Customer Interfaces Engage One Suite, I3 Verticals Portal, Kubra, Finalist, Promise Pay Field & Metering Temetra, Itron (SPU), Landis+Gyr Command Center, Itron Standard & MV90 (SCL) Communication & IVR Genesys Cloud CX, Genesys CIC Interactive Desktop GIS & Asset Management Maximo, Esri GIS Financials & Billing PeopleSoft Financials, Output Services Group/Precisely, Wells Fargo External Partners & Compliance State of WA Unclaimed Property, EPA, NOAA, Recology, Collection Agencies, City of Shoreline Tools & Automation Broadcom Autosys, Brillion PowerPath, Storm/iNovah, NICE Automation 2.1.3 Major Workstreams Workstream Description Application Upgrade Upgrade CC&B v2.7 to v25.4 across all environments. This includes CC&B code rewrite and updates. A full quality assurance (QA) testing effort from unit testing to assisting the business prepare scripts for user acceptance testing (UAT) Infrastructure Refresh Replace end-of-life servers, middleware, and database components Reports and Query Redevelopment Assess and possibly rewrite reports, queries, scripts that access CC&B and interface data for analytics and reporting purposes Integration Redevelopment Assess and redesign ~35+ integrations; may require web service rewrites Training & Change Management Train-the-trainer sessions and post-go-live knowledge transfer for both technical and functional staff
Details?
- Posted
- Nov 1, 2025
- Response deadline
- Jan 13, 2026, 12:00 AM UTC
- Status
- closed
- Buyer
- seattle
- Department
- Information Technology Department
- Jurisdiction
- seattle
- Reference #
- 1377797
- Summary
- <p>The City of Seattle is seeking proposals for <span class="templateTag mceNonEditable" data-templatevariable="project.title"><svg class="codeIcon" xmlns="http://www.w3.org/2000/svg" width="14px" hei
- Is Paused
- false
- Template Title
- Request For Proposal-Consultant
- Copy Count
- 0
- Government Organization Logo
- https://assets.procurement.opengov.com/logo-uploads/92aad1bc-03e8-4f0e-995d-ba5c433e3b44_image001.png
- Government Organization Name
- City of Seattle
- Government Organization State
- WA
- Government Organization Website
- http://seattle.gov/
- Government Organization Zip Code
- 98104
- Government Organization Address1
- 700 5th Ave
- Government Organization Timezone
- America/Los_Angeles
- Government Organization Country Code
- US
- Government Organization Phone Country
- 1
Contact
(206)684-3000
Finding similar opportunities…
This listing is a summary from seattle's open procurement data. We ingest every field the feed publishes; the full solicitation documents are on the source portal.
Raw record
{
"id": 180632,
"_slug": "seattle",
"title": "RFP to Upgrade City's Oracle Billing System",
"status": "evaluation",
"summary": "<p>The City of Seattle is seeking proposals for <span class=\"templateTag mceNonEditable\" data-templatevariable=\"project.title\"><svg class=\"codeIcon\" xmlns=\"http://www.w3.org/2000/svg\" width=\"14px\" height=\"14px\" viewBox=\"0 0 24 24\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14.9708 5C15.6167 5 16.2228 5.31193 16.5982 5.83752L21 12L16.5982 18.1625C16.2228 18.6881 15.6167 19 14.9708 19H12V17H14.9708L18.5422 12L14.9708 7H5V10H3V7C3 5.89543 3.89543 5 5 5H14.9708Z\" fill=\"currentColor\"></path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6 12C5.44772 12 5 12.4477 5 13V15H3C2.44772 15 2 15.4477 2 16C2 16.5523 2.44772 17 3 17H5V19C5 19.5523 5.44772 20 6 20C6.55228 20 7 19.5523 7 19V17H9C9.55228 17 10 16.5523 10 16C10 15.4477 9.55228 15 9 15H7V13C7 12.4477 6.55228 12 6 12Z\" fill=\"currentColor\"></path></svg> Project Title</span>. Proposals are due no later than <span class=\"templateTag mceNonEditable\" data-templatevariable=\"project.proposalDeadlineTime\"><svg class=\"codeIcon\" xmlns=\"http://www.w3.org/2000/svg\" width=\"14px\" height=\"14px\" viewBox=\"0 0 24 24\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14.9708 5C15.6167 5 16.2228 5.31193 16.5982 5.83752L21 12L16.5982 18.1625C16.2228 18.6881 15.6167 19 14.9708 19H12V17H14.9708L18.5422 12L14.9708 7H5V10H3V7C3 5.89543 3.89543 5 5 5H14.9708Z\" fill=\"currentColor\"></path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6 12C5.44772 12 5 12.4477 5 13V15H3C2.44772 15 2 15.4477 2 16C2 16.5523 2.44772 17 3 17H5V19C5 19.5523 5.44772 20 6 20C6.55228 20 7 19.5523 7 19V17H9C9.55228 17 10 16.5523 10 16C10 15.4477 9.55228 15 9 15H7V13C7 12.4477 6.55228 12 6 12Z\" fill=\"currentColor\"></path></svg> Response Submission Time</span> on <span class=\"templateTag mceNonEditable\" data-templatevariable=\"project.proposalDeadline\"><svg class=\"codeIcon\" xmlns=\"http://www.w3.org/2000/svg\" width=\"14px\" height=\"14px\" viewBox=\"0 0 24 24\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14.9708 5C15.6167 5 16.2228 5.31193 16.5982 5.83752L21 12L16.5982 18.1625C16.2228 18.6881 15.6167 19 14.9708 19H12V17H14.9708L18.5422 12L14.9708 7H5V10H3V7C3 5.89543 3.89543 5 5 5H14.9708Z\" fill=\"currentColor\"></path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6 12C5.44772 12 5 12.4477 5 13V15H3C2.44772 15 2 15.4477 2 16C2 16.5523 2.44772 17 3 17H5V19C5 19.5523 5.44772 20 6 20C6.55228 20 7 19.5523 7 19V17H9C9.55228 17 10 16.5523 10 16C10 15.4477 9.55228 15 9 15H7V13C7 12.4477 6.55228 12 6 12Z\" fill=\"currentColor\"></path></svg> Response Submission Date</span>. All questions are to be submitted through the e-procurement portal at <a href=\"https://procurement.opengov.com/portal/seattle\">https://procurement.opengov.com/portal/seattle</a> no later than <span class=\"templateTag mceNonEditable\" data-templatevariable=\"project.qaDeadlineTime\"><svg class=\"codeIcon\" xmlns=\"http://www.w3.org/2000/svg\" width=\"14px\" height=\"14px\" viewBox=\"0 0 24 24\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14.9708 5C15.6167 5 16.2228 5.31193 16.5982 5.83752L21 12L16.5982 18.1625C16.2228 18.6881 15.6167 19 14.9708 19H12V17H14.9708L18.5422 12L14.9708 7H5V10H3V7C3 5.89543 3.89543 5 5 5H14.9708Z\" fill=\"currentColor\"></path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6 12C5.44772 12 5 12.4477 5 13V15H3C2.44772 15 2 15.4477 2 16C2 16.5523 2.44772 17 3 17H5V19C5 19.5523 5.44772 20 6 20C6.55228 20 7 19.5523 7 19V17H9C9.55228 17 10 16.5523 10 16C10 15.4477 9.55228 15 9 15H7V13C7 12.4477 6.55228 12 6 12Z\" fill=\"currentColor\"></path></svg> Question Submission Time</span> on <span class=\"templateTag mceNonEditable\" data-templatevariable=\"project.qaDeadline\"><svg class=\"codeIcon\" xmlns=\"http://www.w3.org/2000/svg\" width=\"14px\" height=\"14px\" viewBox=\"0 0 24 24\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14.9708 5C15.6167 5 16.2228 5.31193 16.5982 5.83752L21 12L16.5982 18.1625C16.2228 18.6881 15.6167 19 14.9708 19H12V17H14.9708L18.5422 12L14.9708 7H5V10H3V7C3 5.89543 3.89543 5 5 5H14.9708Z\" fill=\"currentColor\"></path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6 12C5.44772 12 5 12.4477 5 13V15H3C2.44772 15 2 15.4477 2 16C2 16.5523 2.44772 17 3 17H5V19C5 19.5523 5.44772 20 6 20C6.55228 20 7 19.5523 7 19V17H9C9.55228 17 10 16.5523 10 16C10 15.4477 9.55228 15 9 15H7V13C7 12.4477 6.55228 12 6 12Z\" fill=\"currentColor\"></path></svg> Question Submission Date</span>.</p><div><div><div><p role=\"heading\" aria-level=\"6\"> </p></div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">The City of Seattle is initiating a comprehensive upgrade of its Oracle Customer Care and Billing (CC&B) application from version 2.7 to version 25.4. This on-premises upgrade includes:</span><span data-ccp-props=\"{"335559738":240,"335559739":240}\"> </span></p></div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-listid=\"11\" data-font=\"Symbol\" data-leveltext=\"\" aria-setsize=\"-1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Full application upgrade</span><span data-ccp-props=\"{"134245417":false,"335559738":240,"335559739":240}\"> </span></p></li></ul></div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-listid=\"11\" data-font=\"Symbol\" data-leveltext=\"\" aria-setsize=\"-1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Hardware and infrastructure refresh</span><span data-ccp-props=\"{"134245417":false,"335559738":240,"335559739":240}\"> </span></p></li></ul></div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-listid=\"11\" data-font=\"Symbol\" data-leveltext=\"\" aria-setsize=\"-1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Redevelopment of integrations</span><span data-ccp-props=\"{"134245417":false,"335559738":240,"335559739":240}\"> </span></p></li></ul></div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" data-aria-level=\"1\" data-aria-posinset=\"4\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-listid=\"11\" data-font=\"Symbol\" data-leveltext=\"\" aria-setsize=\"-1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Rewriting and validation of over 100 reports </span><span data-ccp-props=\"{"134245417":false,"335559738":240,"335559739":240}\"> </span></p></li></ul></div><div><ul style=\"list-style-type: disc;\" role=\"list\"><li role=\"listitem\" data-aria-level=\"1\" data-aria-posinset=\"5\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-listid=\"11\" data-font=\"Symbol\" data-leveltext=\"\" aria-setsize=\"-1\"><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Deployment across seven operational environments</span><span data-ccp-props=\"{"134245417":false,"335559738":240,"335559739":240}\"> </span></p></li></ul></div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Of these efforts, the City is looking for vendor assistance with the CC&B application upgrade and any redevelopment needed of the integrations between CC&B and other applications. </span><span data-ccp-props=\"{"335559738":240,"335559739":240}\"> </span></p></div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">This initiative will overall enhance the stability, scalability, and long-term maintainability of the utility customer information system supporting Seattle City Light (SCL) and Seattle Public Utilities (SPU).</span><span data-ccp-props=\"{"335559738":240,"335559739":240}\"> </span></p></div><div><p role=\"heading\" aria-level=\"4\"> </p><p role=\"heading\" aria-level=\"4\"><span xml:lang=\"EN-US\" data-contrast=\"auto\"> <span data-ccp-parastyle=\"heading 4\">2.1.1</span> <span data-ccp-parastyle=\"heading 4\">Target Environments to be Upgraded</span></span><span data-ccp-props=\"{"134245418":true,"335559685":0,"335559731":0,"335559738":319,"335559739":319,"335559991":936,"469777462":[1152],"469777927":[0],"469777928":[8]}\"> </span></p></div></div><div><div><div id=\"{8886f10a-1fdd-4885-9131-739d0f15d378}{109}\" aria-hidden=\"true\"></div><table dir=\"ltr\" style=\"width: 619px;\" border=\"1\" aria-rowcount=\"8\" data-tablelook=\"1696\" data-tablestyle=\"MsoTableGrid\"><tbody><tr style=\"height: 20px;\" role=\"row\" aria-rowindex=\"1\"><td style=\"width: 217.637px;\" role=\"rowheader\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Environment Name</span><span data-ccp-props=\"{"335551550":2,"335551620":2}\"> </span></p></div></div></td><td style=\"width: 400.562px;\" role=\"columnheader\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Purpose</span><span data-ccp-props=\"{"335551550":2,"335551620":2}\"> </span></p></div></div></td></tr><tr style=\"height: 20px;\" role=\"row\" aria-rowindex=\"2\"><td style=\"width: 217.637px;\" role=\"rowheader\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">CCB Production</span><span data-ccp-props=\"{}\"> </span></p></div></div></td><td style=\"width: 400.562px;\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Live customer operations</span><span data-ccp-props=\"{}\"> </span></p></div></div></td></tr><tr style=\"height: 20px;\" role=\"row\" aria-rowindex=\"3\"><td style=\"width: 217.637px;\" role=\"rowheader\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">CCB UAT</span><span data-ccp-props=\"{}\"> </span></p></div></div></td><td style=\"width: 400.562px;\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">User Acceptance Testing</span><span data-ccp-props=\"{}\"> </span></p></div></div></td></tr><tr style=\"height: 20px;\" role=\"row\" aria-rowindex=\"4\"><td style=\"width: 217.637px;\" role=\"rowheader\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">CCB QA</span><span data-ccp-props=\"{}\"> </span></p></div></div></td><td style=\"width: 400.562px;\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Quality Assurance</span><span data-ccp-props=\"{}\"> </span></p></div></div></td></tr><tr style=\"height: 20px;\" role=\"row\" aria-rowindex=\"5\"><td style=\"width: 217.637px;\" role=\"rowheader\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">CCB Development</span><span data-ccp-props=\"{}\"> </span></p></div></div></td><td style=\"width: 400.562px;\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Customization and configuration</span><span data-ccp-props=\"{}\"> </span></p></div></div></td></tr><tr style=\"height: 20px;\" role=\"row\" aria-rowindex=\"6\"><td style=\"width: 217.637px;\" role=\"rowheader\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">CCB Training</span><span data-ccp-props=\"{}\"> </span></p></div></div></td><td style=\"width: 400.562px;\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">User training</span><span data-ccp-props=\"{}\"> </span></p></div></div></td></tr><tr style=\"height: 20px;\" role=\"row\" aria-rowindex=\"7\"><td style=\"width: 217.637px;\" role=\"rowheader\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">CCB Sandbox</span><span data-ccp-props=\"{}\"> </span></p></div></div></td><td style=\"width: 400.562px;\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Proof-of-concept experimentation</span><span data-ccp-props=\"{}\"> </span></p></div></div></td></tr><tr style=\"height: 20px;\" role=\"row\" aria-rowindex=\"8\"><td style=\"width: 217.637px;\" role=\"rowheader\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">CCB Gold</span><span data-ccp-props=\"{}\"> </span></p></div></div></td><td style=\"width: 400.562px;\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Master configuration baseline</span><span data-ccp-props=\"{}\"> </span></p></div></div></td></tr></tbody></table></div></div><div><p><span data-ccp-props=\"{"335559685":720}\"> </span></p></div><div><p role=\"heading\" aria-level=\"4\"><span xml:lang=\"EN-US\" data-contrast=\"auto\"><span data-ccp-parastyle=\"heading 4\">2.1.2</span> <span data-ccp-parastyle=\"heading 4\">Systems and Interfaces Affected</span></span><span data-ccp-props=\"{"134245418":true,"335559685":720,"335559738":319,"335559739":319,"335559991":936,"469777462":[1152],"469777927":[0],"469777928":[8]}\"> </span></p></div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">The CC&B system integrates with approximately 35+ applications. The following table summarizes major interfacing systems expected to be updated or rewritten:</span><span data-ccp-props=\"{"335559685":720,"335559738":240,"335559739":240}\"> </span></p></div><div><div><div id=\"{8886f10a-1fdd-4885-9131-739d0f15d378}{110}\" aria-hidden=\"true\"></div><table dir=\"ltr\" style=\"width: 790px;\" border=\"1\" aria-rowcount=\"10\" data-tablelook=\"1696\" data-tablestyle=\"MsoTableGrid\"><tbody><tr style=\"height: 20px;\" role=\"row\" aria-rowindex=\"1\"><td style=\"width: 233.625px;\" role=\"rowheader\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Integration Area</span><span data-ccp-props=\"{}\"> </span></p></div></div></td><td style=\"width: 555.575px;\" role=\"columnheader\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Systems and Applications</span><span data-ccp-props=\"{"335551550":2,"335551620":2}\"> </span></p></div></div></td></tr><tr style=\"height: 20px;\" role=\"row\" aria-rowindex=\"2\"><td style=\"width: 233.625px;\" role=\"rowheader\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Oracle Cloud Services</span><span data-ccp-props=\"{}\"> </span></p></div></div></td><td style=\"width: 555.575px;\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">MSCS, WACS</span><span data-ccp-props=\"{}\"> </span></p></div></div></td></tr><tr style=\"height: 20px;\" role=\"row\" aria-rowindex=\"3\"><td style=\"width: 233.625px;\" role=\"rowheader\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Internal Applications</span><span data-ccp-props=\"{}\"> </span></p></div></div></td><td style=\"width: 555.575px;\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">APEX (AIMS, ChuckApps), Seattle Meter Watch, DSS/T Advanced View Usage</span><span data-ccp-props=\"{}\"> </span></p></div></div></td></tr><tr style=\"height: 20px;\" role=\"row\" aria-rowindex=\"4\"><td style=\"width: 233.625px;\" role=\"rowheader\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Customer Interfaces</span><span data-ccp-props=\"{}\"> </span></p></div></div></td><td style=\"width: 555.575px;\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Engage One Suite, I3 Verticals Portal, Kubra, Finalist, Promise Pay</span><span data-ccp-props=\"{}\"> </span></p></div></div></td></tr><tr style=\"height: 20px;\" role=\"row\" aria-rowindex=\"5\"><td style=\"width: 233.625px;\" role=\"rowheader\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Field & Metering</span><span data-ccp-props=\"{}\"> </span></p></div></div></td><td style=\"width: 555.575px;\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Temetra, Itron (SPU), Landis+Gyr Command Center, Itron Standard & MV90 (SCL)</span><span data-ccp-props=\"{}\"> </span></p></div></div></td></tr><tr style=\"height: 20px;\" role=\"row\" aria-rowindex=\"6\"><td style=\"width: 233.625px;\" role=\"rowheader\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Communication & IVR</span><span data-ccp-props=\"{}\"> </span></p></div></div></td><td style=\"width: 555.575px;\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Genesys Cloud CX, Genesys CIC Interactive Desktop</span><span data-ccp-props=\"{}\"> </span></p></div></div></td></tr><tr style=\"height: 20px;\" role=\"row\" aria-rowindex=\"7\"><td style=\"width: 233.625px;\" role=\"rowheader\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">GIS & Asset Management</span><span data-ccp-props=\"{}\"> </span></p></div></div></td><td style=\"width: 555.575px;\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Maximo, Esri GIS</span><span data-ccp-props=\"{}\"> </span></p></div></div></td></tr><tr style=\"height: 20px;\" role=\"row\" aria-rowindex=\"8\"><td style=\"width: 233.625px;\" role=\"rowheader\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Financials & Billing</span><span data-ccp-props=\"{}\"> </span></p></div></div></td><td style=\"width: 555.575px;\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">PeopleSoft Financials, Output Services Group/Precisely, Wells Fargo</span><span data-ccp-props=\"{}\"> </span></p></div></div></td></tr><tr style=\"height: 20px;\" role=\"row\" aria-rowindex=\"9\"><td style=\"width: 233.625px;\" role=\"rowheader\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">External Partners & Compliance</span><span data-ccp-props=\"{}\"> </span></p></div></div></td><td style=\"width: 555.575px;\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">State of WA Unclaimed Property, EPA, NOAA, Recology, Collection Agencies, City of Shoreline</span><span data-ccp-props=\"{}\"> </span></p></div></div></td></tr><tr style=\"height: 20px;\" role=\"row\" aria-rowindex=\"10\"><td style=\"width: 233.625px;\" role=\"rowheader\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Tools & Automation</span><span data-ccp-props=\"{}\"> </span></p></div></div></td><td style=\"width: 555.575px;\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Broadcom Autosys, Brillion PowerPath, Storm/iNovah, NICE Automation</span><span data-ccp-props=\"{}\"> </span></p></div></div></td></tr></tbody></table></div></div><div><p><span data-ccp-props=\"{"335559685":720}\"> </span></p></div><div><p><span data-ccp-props=\"{"335559685":720}\"> </span></p></div><div><p role=\"heading\" aria-level=\"4\"><span xml:lang=\"EN-US\" data-contrast=\"auto\"><span data-ccp-parastyle=\"heading 4\">2.1.3 </span><span data-ccp-parastyle=\"heading 4\">Major Workstreams</span></span><span data-ccp-props=\"{"134245418":true,"335559685":720,"335559738":319,"335559739":319,"335559991":936,"469777462":[1152],"469777927":[0],"469777928":[8]}\"> </span></p></div><div><div><div id=\"{8886f10a-1fdd-4885-9131-739d0f15d378}{111}\" aria-hidden=\"true\"></div><table dir=\"ltr\" style=\"width: 574px;\" border=\"1\" aria-rowcount=\"6\" data-tablelook=\"1696\" data-tablestyle=\"MsoTableGridLight\"><tbody><tr style=\"height: 20px;\" role=\"row\" aria-rowindex=\"1\"><td style=\"width: 182.637px;\" role=\"rowheader\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Workstream</span><span data-ccp-props=\"{}\"> </span></p></div></div></td><td style=\"width: 390.562px;\" role=\"columnheader\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Description</span><span data-ccp-props=\"{"335551550":2,"335551620":2}\"> </span></p></div></div></td></tr><tr style=\"height: 20px;\" role=\"row\" aria-rowindex=\"2\"><td style=\"width: 182.637px;\" role=\"rowheader\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Application Upgrade</span><span data-ccp-props=\"{}\"> </span></p></div></div></td><td style=\"width: 390.562px;\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Upgrade CC&B v2.7 to v25.4 across all environments. This includes CC&B code rewrite and updates. A full quality assurance (QA) testing effort from unit testing to assisting the business prepare scripts for user acceptance testing (UAT)</span><span data-ccp-props=\"{}\"> </span></p></div></div></td></tr><tr style=\"height: 20px;\" role=\"row\" aria-rowindex=\"3\"><td style=\"width: 182.637px;\" role=\"rowheader\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Infrastructure Refresh</span><span data-ccp-props=\"{}\"> </span></p></div></div></td><td style=\"width: 390.562px;\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Replace end-of-life servers, middleware, and database components</span><span data-ccp-props=\"{}\"> </span></p></div></div></td></tr><tr><td style=\"width: 182.637px;\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Reports and Query Redevelopment<span data-ccp-props=\"{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}\"> </span> </span></p></div></div></td><td style=\"width: 390.562px;\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Assess and possibly rewrite reports, queries, scripts that access CC&B and interface data for analytics and reporting purposes<span data-ccp-props=\"{}\"> </span> </span></p></div></div></td></tr><tr style=\"height: 20px;\" role=\"row\" aria-rowindex=\"4\"><td style=\"width: 182.637px;\" role=\"rowheader\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Integration Redevelopment</span><span data-ccp-props=\"{}\"> </span></p></div></div></td><td style=\"width: 390.562px;\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Assess and redesign ~35+ integrations; may require web service rewrites</span><span data-ccp-props=\"{}\"> </span></p></div></div></td></tr><tr style=\"height: 20px;\" role=\"row\" aria-rowindex=\"6\"><td style=\"width: 182.637px;\" role=\"rowheader\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Training & Change Management</span><span data-ccp-props=\"{}\"> </span></p></div></div></td><td style=\"width: 390.562px;\" data-celllook=\"0\"><div><div><p><span xml:lang=\"EN-US\" data-contrast=\"auto\">Train-the-trainer sessions and post-go-live knowledge transfer for both technical and functional staff</span><span data-ccp-props=\"{}\"> </span></p></div></div></td></tr></tbody></table></div></div></div>",
"isPaused": false,
"template": {
"title": "Request For Proposal-Consultant"
},
"addendums": [
{
"id": 96511
}
],
"copyCount": 0,
"isPrivate": false,
"comingSoon": false,
"created_at": "2025-06-27T18:22:11.202Z",
"department": {
"id": 7282,
"name": "Information Technology Department"
},
"government": {
"code": "seattle",
"organization": {
"city": "Seattle",
"logo": "https://assets.procurement.opengov.com/logo-uploads/92aad1bc-03e8-4f0e-995d-ba5c433e3b44_image001.png",
"name": "City of Seattle",
"phone": "(206)684-3000",
"state": "WA",
"website": "http://seattle.gov/",
"zipCode": "98104",
"address1": "700 5th Ave",
"address2": null,
"phoneExt": null,
"timezone": "America/Los_Angeles",
"countryCode": "US",
"phoneCountry": "1"
}
},
"financialId": "1377797",
"closeOutReason": null,
"closedSubstatus": null,
"proposalDeadline": "2026-01-13T00:00:52.403Z",
"releaseProjectDate": "2025-11-01T05:11:55.928Z"
}