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R408--MAIL MANAGEMENT SERVICES ANSWERING VENDOR QUESTIONS

Key dates

Posted
Jul 20, 2026
Response deadline
Jul 21, 2026, 7:00 PM UTC
Archive date
—
Archive type
autocustom

Classification

Notice type
Sources Sought
Base type
Sources Sought
Set-aside
—
Set-aside code
—
PSC
R408

NAICS

Issuing office

Department
VETERANS AFFAIRS, DEPARTMENT OF
Sub-tier
VETERANS AFFAIRS, DEPARTMENT OF
Office
VETERANS BENEFITS ADMIN (36C10D)
Office code
036.3600.36C10D
Organization type
OFFICE
Office address
WASHINGTON, DC, 20006, USA

Place of performance

Street
Department of Veterans Affairs Veterans Benefits Administration Acquisition Division 1800 G Street NW
Street 2
Acquisition Division 1800 G Street NW
City
Washington
State
District of Columbia
Zip
20006
Country
UNITED STATES

Contacts

Description

Q1. Please confirm that the VBA receives 41,000 packets per day on average but the ask of the contractor for this TO is to process up to 5-7,000 after the third month. The potential is more as the contractor proves its value. This 5-7,000 is all USPS mail and mail that is being shipped to contractor by VBA RO's. A1. The Government confirms that VBA estimates receiving approximately 41,000 mail packets per day across all centralized mail operations; however, this figure represents the total mail volume processed through the full centralized mail pipeline and is not the contractor's Task 5.14 obligation. Task 5.14 Mail Packet Processing Services is a distinct function separate from mail receipt, scanning, and conversion. It represents human-assisted claims processing actions, analogous to work a claims assistant would perform, on mail packets that automated processing was unable to complete, ensuring mail is actioned the same day it enters a work queue. The contractor's Task 5.14 obligation is to process 5,000 7,000 packets per day following the Month 3 ramp-up period as outlined in Table 5 of PWS Section 5.14. The Government notes that this volume has trended downward over time as mail automation capabilities have matured, though temporary spikes may occur due to automation issues or special projects.

Attachments (7)

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Metadata

Notice ID
9ce5255a8b9942c596bdc7f30faa7372
Full path
VETERANS AFFAIRS, DEPARTMENT OF.VETERANS AFFAIRS, DEPARTMENT OF.VETERANS BENEFITS ADMIN (36C10D)
Office code
036.3600.36C10D
Ingested
Jul 21, 2026
Updated
Jul 22, 2026