closed🌐 City of Pasadena2023-RFP-120
Power Delivery Call Center Services
City of Pasadena / Water & Power Department, Power Delivery
Description
Pasadena Water and Power (“PWP”) is seeking Call Center services to disseminate information from live calls and recorded messages and handle routine overflow calls for emergencies and disasters, and citizen requests and complaints. The Center will handle both inbound and outbound calls specifically for outage reporting and outage related callback functions with the ability to add custom notifications concerning status of outage.
Details?
- Posted
- Mar 10, 2023
- Response deadline
- Mar 29, 2023, 8:00 PM UTC
- Status
- closed
- Buyer
- City of Pasadena
- Department
- Water & Power Department, Power Delivery
- Jurisdiction
- City of Pasadena
- Reference #
- 2023-RFP-120
- Summary
- Pasadena Water and Power (“PWP”) is seeking Call Center services to disseminate information from live calls and recorded messages and handle routine overflow calls for emergencies and disasters, an
- Government Code
- pasadena
- Government Organization State
- CA
- Government Organization Website
- https://www.cityofpasadena.net/
- Government Organization Zip Code
- 91101
- Government Organization Address1
- 100 N. Garfield Avenue
- Government Organization Country Code
- US
- Close Out Reason
- Awarded
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