SWS IN-CAB TECHNOLOGY: REFUSE TRUCK CAMERAS

City of Raleigh Solid Waste Services (SWS) seeks to improve operational efficiency, regulatory compliance, customer service, and cost savings by deploying simple, reliable, and field-ready technologies into the cab of its fleet vehicles. This initiative will enhance the operator experience, increase supervisory visibility, and streamline service verification and reporting through digital systems. The system’s purpose is to enhance safety, service verification, operational efficiency, customer service, and data-driven decision-making, while providing an open, future-proof architecture. The system(s) must integrate seamlessly with existing City systems while maintaining ease of use and reliability in field conditions. Below are the services that are being requested: 1. Implementation of automated photo- and/or sensor-based positive service verification across all weekly residential routes. 2. Introduction of AI-assisted features, sensors, and seamless integrations for contamination detection, cart verification, and improved customer service. 3. Integration of services with existing CRM, GIS, and work order management systems while complying with municipal standards