SW-120442 - USA (Florida) - Cloud-Based Ticket Management Software - Deadline November 16,2026

(1) Vendor needs to provide cloud–based ticket management software to the government authority located in Florida.• Provide a fully functional, secure, and scalable software solution, including all labor, licensing, configuration, training, and ongoing support.• Receive, manage, and track 811 locate tickets from state or regional 811 centers• API integration• Email parsing• File transfer (e.g., XML, JSON, or other standard formats)• Integrate with the City’s GIS platform (e.g., ESRI ArcGIS or equivalent)• Display ticket polygons and buffers on an interactive map • Support GPS location capture for audit and verification purposes • Allow offline functionality with synchronization when connectivity is restored • Custom report creation • Dashboard views for supervisors and managers• Data export capabilities (CSV, Excel, PDF)• Support multi–factor authentication (preferred)• Ensure high availability and redundancy• Provide data backup and disaster recovery• Meet applicable cybersecurity and data protection standards• Help desk services• Software updates and enhancements(2) All questions must be submitted no later than November 3, 2026.