Permitting and Land Management Software

The City of Palo Alto's Planning & Development Services Department is seeking proposals from qualified vendors to provide a modern, cloud-based permitting system that meets our current and future needs for: Permitting Land management Code enforcement Inspections The City has long relied on its current platform, but with evolving community expectations, increasing demand for digital services, and rising technology costs, the City seeks to evaluate the market for innovative solutions that can improve efficiency, customer experience, and long-term value. RFP Goals Through this RFP, the City aims to: Assess available permitting platforms and their ability to meet the City’s business needs. Identify opportunities to streamline processes and improve transparency for both applicants and staff. Ensure the City’s investment in technology remains sustainable, adaptable, and cost-effective into the future. Desired Vendor Capabilities The City seeks to partner with a vendor who can work collaboratively with staff to design and implement a permitting system that will serve our community for years to come. Ideal partners will demonstrate: Proven expertise in permitting functions such as plan review, GIS integration, dynamic fee calculation, document management, inspection scheduling, mobile accessibility, and no-code/low-code configuration. Commitment to collaboration by engaging with City staff throughout implementation and tailoring solutions to the City’s unique processes and needs. Scalability and security to ensure the platform can adapt as City requirements evolve while safeguarding sensitive information. Strong support and training that empower staff to confidently use and continuously improve the system. Focus on innovation to help the City keep pace with technology trends and community expectations. Vendors must fill out Attachment B - Firm Experience and include name, title, phone and email address for reference checks.