closed🌐 City of Lakeland2024-RFP-220
Call Center Integrated Voice Response (IVR) System for Lakeland Electric
City of Lakeland / LE - Customer Service
Description
The City of Lakeland, through its municipally owned electric utility Lakeland Electric (LE), is seeking proposals to have a vendor supply an Integrated Voice Response system for use in our Customer Service Division. The system will allow customers to access and interact with their Lakeland Electric accounts in real time thorough the IVR consistent with the Deliverables noted below.
Details?
- Posted
- Mar 15, 2024
- Response deadline
- Apr 25, 2024, 7:30 PM UTC
- Status
- closed
- Buyer
- City of Lakeland
- Department
- LE - Customer Service
- Jurisdiction
- City of Lakeland
- Reference #
- 2024-RFP-220
- Summary
- The City of Lakeland, through its municipally owned electric utility Lakeland Electric (LE), is seeking proposals to have a vendor supply an Integrated Voice Response system for use in our Customer
- Government Code
- lakelandgov
- Government Organization City
- Lakeland
- Government Organization State
- FL
- Government Organization Website
- https://www.lakelandgov.net/
- Government Organization Zip Code
- 33801
- Government Organization Address1
- 1140 E. Parker Street
- Government Organization Country Code
- US
- Closed Substatus
- awarded
Contact
(863)834-6780
Finding similar opportunities…
This listing is a summary from City of Lakeland's open procurement data. We ingest every field the feed publishes; the full solicitation documents are on the source portal.