MRB-56029 - USA (Massachusetts) - Strategic Consulting, Regulatory Guidance, Employee Benefits Administration and Day-To-Day Customer Support Services - Deadline August 11,2026

(1) Vendor needs to provide strategic consulting, regulatory guidance, employee benefits administration and day–to–day customer support services.– The Agency seeks an experienced municipal employee benefits consultant capable of providing strategic consulting, regulatory guidance, employee benefits administration, and day–to–day customer service for the Town's health and welfare benefit programs.– Consulting & Advisory Services1. Conduct and deliver, no less than annually, a written market cost analysis of the Town's group medical insurance program, addressing benefit level, service capabilities, cost, and legislative compliance.2. Represent the Town in the annual renewal process with insurance carriers, including negotiating rates and terms on the Town's behalf.3. Provide claims data analysis, including trend/utilization reporting and rating history review, on a semi–annual basis, to support cost–containment planning.4. Recommend cost–containment strategies and administrative process improvements as they arise, with formal recommendations delivered in writing at least annually.5. Assist the Town in preparing budget estimates for the medical benefit program; final budget determination and appropriation remain the Town's responsibility.6. Develop bid specifications and solicit quotations from carriers when the Town elects to market coverage, and provide a written summary and recommendation of results.– Administrative Support Services1. Serve as the agency primary point of contact with insurance carriers, staff or representatives, third–party administrators and other related vendors for administrative and enrollment transactional issues.2. Manage and ensure compliance with qualifying event (life event) rules for all enrollment transactions, providing timely guidance and communication to employees, retirees, and dependents regarding eligibility and documentation requirements.3. Resolve day–to–day administrative issues related to the Town's benefit plans.4. Assist employees and retirees with claims issues, including matters involving agency and privacy–law considerations.5. Review monthly billing in coordination with the Town's payroll and/or accounting department.6. Process new–enrollees onboarding, including education on coverage options and delivery of benefits materials.(2) The contract period will be for one year.(3) All the questions must be submitted no later than July 31, 2026