closed🌐 City of Lakeland2023-RFP-111
Customer Satisfaction Surveys for Lakeland Electric
City of Lakeland / LE - Customer Service
Description
LAKELAND ELECTRIC (LE) IS SEEKING PROPOSALS FOR A FIRM TO CONDUCT APPROXIMATELY 2,250 SATISFACTION SURVEYS PER YEAR. THE CURRENT PROGRAM CONSISTS OF FOUR TYPES OF CUSTOMER SATISFACTION SURVEYS; MONTHLY TRANSACTION SURVEYS WITH OUR RESIDENTIAL AND COMMERCIAL ELECTRIC CUSTOMERS, TWICE PER YEAR SURVEYS WITH OUR 100 LARGEST CUSTOMERS, AND TWICE PER YEAR RANDOM SURVEY WITH SMALL COMMERCIAL AND RESIDENTIAL CUSTOMERS. BOTH SETS OF RANDOM SURVEYS HAVE HISTORICALLY BEEN CONDUCTED IN THE SPRING AND FALL. THE SURVEYS MUST BE DESIGNED TO ELICIT RESPONSES THAT PROVIDE MEASURABLE, ACTIONABLE IMPROVEMENT OPPORTUNITIES FOR OUR CUSTOMER SERVICE DEPARTMENT, FOCUSING ON HOW WE DESIGN AND DELIVER SERVICES TO OUR CUSTOMERS.
Details?
- Posted
- Aug 11, 2023
- Response deadline
- Sep 8, 2023, 6:00 PM UTC
- Status
- closed
- Buyer
- City of Lakeland
- Department
- LE - Customer Service
- Jurisdiction
- City of Lakeland
- Reference #
- 2023-RFP-111
- Summary
- LAKELAND ELECTRIC (LE) IS SEEKING PROPOSALS FOR A FIRM TO CONDUCT APPROXIMATELY 2,250 SATISFACTION SURVEYS PER YEAR. THE CURRENT PROGRAM CONSISTS OF FOUR TYPES OF CUSTO
- Government Code
- lakelandgov
- Government Organization City
- Lakeland
- Government Organization State
- FL
- Government Organization Website
- https://www.lakelandgov.net/
- Government Organization Zip Code
- 33801
- Government Organization Address1
- 1140 E. Parker Street
- Government Organization Country Code
- US
- Close Out Reason
- Cancelled due to budget constraints & necessary revisions to the specifications
- Closed Substatus
- other
Contact
(863)834-6780
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