SW-116758 - USA (Utah) - AI Enabled Non-Emergency Public Safety Call Handling and Assistive Solution - Deadline August 13,2026

(1) Vendor needs to provide AI enabled non–emergency public safety call handling and assistive solution.– Provide an AI–assisted non–emergency call handling solution for designated non–emergency (10–digit) and administrative public safety lines.– Solution is intended to enhance operational efficiency, improve caller experience, and support public safety communications personnel through AI–assisted call handling, routing, transcription, and escalation capabilities.– Solution shall support public safety operational environments while ensuring that emergency calls and emergency–related situations are appropriately identified and escalated to live 911 telecommunicators when necessary.– provide all labor, software, licensing, implementation services, support services, maintenance, integrations, training, and related resources necessary to deploy and support the solution.– Emergency detection and escalation:– Interrupt AI interaction upon detection of a potential emergency event.– Transfer callers directly to a live 911 telecommunicator without requiring the caller to redial, where technically feasible.– Allow callers to request transfer to a live operator at any point during the interaction.– Integration with existing systems:– Support integration with telephony and public safety communications infrastructure.– Support integration with CAD systems, where applicable.– AI functionality and operational performance:– Support AI–assisted or automated handling of non–emergency calls.– Support conversational AI capable of dynamic caller interactions.– Provide real–time transcription, translation, and summarization capabilities.(2) All the questions must be submitted no later than July 30, 2026.(3) The contract period will be for five years.