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closed🌐 clevelandoh234487

Request for Proposal for Call Analysis for Public Safety’s 911 Dispatch Center, Department of Public Safety

clevelandoh / Public Safety

Description

The City of Cleveland (City), Department of Public Safety, under the direction of the Director of Public Safety, is requesting proposals for comprehensive 911 Call Analysis Services, including the collection and evaluation of historical and real-time 911 call data. The City is seeking detailed analysis to identify patterns, trends, peak call times, and response metrics to support data-driven improvements in dispatch efficiency and public safety outcomes. This initiative is being conducted under a grant to analyze and evaluate all available 911 call data, identify trends, and inform operational improvements within the 911 Dispatch Center. The project is funded at $200,000 over two years of the grant award. The vendor contract will likely be shorter than two years. This budget will support the necessary resources, including data analysis, reporting, and implementation of recommendations, to enhance the efficiency and effectiveness of 911 operations.

Details

Posted
Mar 10, 2026
Response deadline
Apr 8, 2026, 9:00 PM UTC
Status
closed
Buyer
clevelandoh
Department
Public Safety
Jurisdiction
clevelandoh
Reference #
234487
Summary
<p>The City of Cleveland (City), Department of Public Safety, under the direction of the Director of Public Safety, is requesting proposals for comprehensive 911 Call Analysis Services, including the
Is Paused
false
Template Title
Request for Proposal - Professional Services
Copy Count
0
Government Organization City
Cleveland
Government Organization Name
City of Cleveland
Government Organization State
OH
Government Organization Zip Code
44114
Government Organization Address1
601 Lakeside Ave
Government Organization Timezone
America/New_York
Government Organization Country Code
US
Government Organization Phone Country
1

Contact

(216)664-2620
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This listing is a summary from clevelandoh's open procurement data. We ingest every field the feed publishes; the full solicitation documents are on the source portal.

Raw record
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  "_slug": "clevelandoh",
  "title": "Request for Proposal for Call Analysis for Public Safety’s 911 Dispatch Center, Department of Public Safety",
  "status": "evaluation",
  "summary": "<p>The City of Cleveland (City), Department of Public Safety, under the direction of the Director of Public Safety, is requesting proposals for comprehensive 911 Call Analysis Services, including the collection and evaluation of historical and real-time 911 call data. The City is seeking detailed analysis to identify patterns, trends, peak call times, and response metrics to support data-driven improvements in dispatch efficiency and public safety outcomes. This initiative is being conducted under a grant to analyze and evaluate all available 911 call data, identify trends, and inform operational improvements within the 911 Dispatch Center. The project is funded at $200,000 over two years of the grant award. The vendor contract will likely be shorter than two years. This budget will support the necessary resources, including data analysis, reporting, and implementation of recommendations, to enhance the efficiency and effectiveness of 911 operations.</p>",
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      "logo": "https://assets.procurement.opengov.com/logo-uploads/e22b21bc-d76f-4636-8822-4dcb125af5ea_download_(1).jpg",
      "name": "City of Cleveland",
      "phone": "(216)664-2620",
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      "website": "https://www.clevelandohio.gov/CityofCleveland/Home/Government/CityAgencies/Finance/PurchasesSupplies",
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  "proposalDeadline": "2026-04-08T21:00:21.879Z",
  "releaseProjectDate": "2026-03-10T13:54:14.849Z"
}