Request for Proposal for Call Analysis for Public Safety’s 911 Dispatch Center, Department of Public Safety

The City of Cleveland (City), Department of Public Safety, under the direction of the Director of Public Safety, is requesting proposals for comprehensive 911 Call Analysis Services, including the collection and evaluation of historical and real-time 911 call data. The City is seeking detailed analysis to identify patterns, trends, peak call times, and response metrics to support data-driven improvements in dispatch efficiency and public safety outcomes. This initiative is being conducted under a grant to analyze and evaluate all available 911 call data, identify trends, and inform operational improvements within the 911 Dispatch Center. The project is funded at $200,000 over two years of the grant award. The vendor contract will likely be shorter than two years. This budget will support the necessary resources, including data analysis, reporting, and implementation of recommendations, to enhance the efficiency and effectiveness of 911 operations.