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OTHERopen🌐 United Kingdom (Find a Tender)CA17239

NPTC - Unified Communications

NPTC Group of Colleges

Description

At Neath Port Talbot College (T/A NPTC Group of Colleges) communication is key to how we-engage with our students, staff and businesses. Whilst the telephone system has vastly reduced in recent years, with other forms of communication being more prevalent, a telephone still has its place in many areas including during enrolment and daily College operations Currently the College has one Microsoft Team telephony system with one Contact Centre system that integrates with a Customer Relations Management solution. The College is seeking ways in which to leverage the full potential of Microsoft Teams telephony system whilst ensuring that calls are directed to the appropriate team to deliver the best experience for our students, staff and businesses. AI and advanced analytics are exploratory at this stage and will be assessed for future potential rather than assumed as in-scope deliverables. The NPTC are seeking to publish a competitive tender for a Unified Communications.

Details

Posted
Jun 5, 2026
Response deadline
Jun 30, 2026, 12:00 PM UTC
Type
OTHER
Category
services
Procurement method
Competitive flexible procedure
Status
active
Estimated value
GBP 419,999
Buyer
NPTC Group of Colleges
Jurisdiction
United Kingdom (Find a Tender)
Award date
May 13, 2027
Start date
May 12, 2027
End date
May 12, 2030
Reference #
CA17239
Country
United Kingdom
Tender Value Currency
GBP
Tender Value Amount Gross
503998.8
Tender Procedure Features
Stage 1: ITE Stage 1: Rfe Stage 1: SQ Stage 2: Advertisement Stage 2: Advertisement Stage 3: ITT Stage 4: Standstill Stage 5: Award
Tender Legal Basis Scheme
UKPGA
Tender Description
At Neath Port Talbot College (T/A NPTC Group of Colleges) communication is key to how we-engage with our students, staff and businesses. Whilst the telephone system has vastly reduced in recent years
Tender Enquiry Period End Date
Jun 19, 2026
Tender Submission Terms Languages
en
Tender Submission Terms Electronic Submission Policy
allowed
Tender Procurement Method
open
Tender Submission Method Details
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Other
Tender Above Threshold: true · Initiation Type: tender

Contact

a.young@thecpc.ac.uk
01619740945
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