RFP 190778 Parking Citation and Permit Management System

The City of Palo Alto is seeking proposals from qualified firms to provide development, implementation, support, and maintenance of a comprehensive Citation and Permit Management System (CPMS). The required services and performance conditions are described in the Scope of Work (or Services). The City’s vision is a transformative and fully integrated system, delivered by one or multiple Contractors with demonstrated expertise in providing CPMS services in California, to supply all hardware, software, and related services as described in this Request for Proposals (RFP). While the City would prefer a single Contractor to provide the entirety of the systems described in this RFP, including both permit management and citation management, the City is seeking the best solution for each system individually and will entertain solutions from separate providers (i.e., one Contractor for parking citation management and citation issuance devices and one Contractor for permit management). Whether the solution is provided through a single Contractor or through multiple Contractors, the CPMS must be integrated and provide modern integration interfaces, as the City expects to release future solicitations for parking management technology, including but not limited to, paid parking technologies and mobile payment before the end of this year. The CPMS can introduce new functionalities to solve existing and emerging business needs. The identification of the solution(s) that meets the City’s requirements will depend on the solution’s ability to serve the needs of the City now, and in the future.