Street Outreach Data Management System

Project Overview The County of Orange (County) seeks to implement a secure, centralized, cloud-based electronic operations management system designed to support the full lifecycle of the County’s Outreach & Engagement (O&E) Program serving individuals experiencing homelessness. The proposed system will function as a comprehensive operational platform that supports the intake, triage, and dispatch of outreach requests; real-time geographic mapping of outreach activity; client engagement and service tracking; shelter bed coordination; interagency referral management; and performance monitoring. The intent of this initiative is to modernize the street outreach program’s operational infrastructure by replacing fragmented tracking processes with a unified system that improves service coordination, strengthens data integrity, and enables real-time operational decision-making. The system will provide leadership and program administrators with actionable data that supports deployment of outreach resources, monitoring program performance, and compliance with federal, state, and local reporting requirements. The selected vendor shall provide a secure, scalable platform capable of supporting geographically dispersed field teams and multiple partner agencies engaged in the County’s homelessness response system. The system must enable data collection in both field and office environments, support mobile functionality, and allow authorized users to access real-time operational information while maintaining strict security and privacy protections. The proposed system will integrate operational data across outreach engagement, service referrals, and housing placement activities to create a comprehensive picture of outreach efforts across the County. Through this implementation, the County aims to strengthen accountability, improve response coordination, and support measurable outcomes related to engagement, service connection, and housing placement for unsheltered individuals.