SW-115594 - USA (Arizona) - Cloud-Based Online Reservation and Registration System - Deadline July 2,2026

(1) Vendor needs to provide cloud–based online reservation and registration system. – Provide a cloud–based parks and recreation management system to be both cost–effective and fully capable of meeting the operational needs of the parks and recreation department.– System that enhances efficiency, streamlines processes, and reduces redundancies across all areas of use. – Account management and Customer Relationship Management (CRM) functionality.– Software must be scalable, reliable, and equipped to handle the department’s high volume of users, particularly during peak seasons, without service interruptions.– Website must align visually and functionally with the city’s main website, adhering to the city’s administrative branding and design standards.– System must demonstrate an ability to stay current with evolving technology standards, ensuring long–term functionality and alignment with the department’s commitment to excellence in service delivery.– Online registration portal is required that allows customers to create and manage their own accounts, update personal information, and complete purchases.– Supports multiple payment types including cash, credit card, debit, and google or apple pay.– Supports ability to issue refunds and user credits.– Supports a convenience fee model for processing debit and credit card transactions.– Accounting with support for multiple general ledger accounts.– Ability to integrate with third–party accounting system.– Marketing and email support, including SMS and voice notifications without requiring users to enter cell phone carrier.– Activity registrations including courses, classes, flex days camps, drop–ins, and custom sessions.– Respondents must provide implementation services, comprehensive training, ongoing support, and regular software updates for the proposed solution.(2) The contract period will be for three years.