P-60214 Public Records Act System Replacement (RFI)

The City of Pasadena is seeking information from qualified vendors regarding available solutions to replace its existing Public Records Act (PRA) request management system. The City aims to modernize its approach to managing public records requests, improve operational efficiency and coordination across departments, enhance the public experience, and ensure compliance with applicable legal and accessibility requirements. Through this Request for Information (RFI), the City seeks to better understand available technologies, capabilities, implementation approaches, and emerging industry practices. Vendors are encouraged to present solutions that address the City's identified needs, highlight innovative approaches and opportunities for improvement, and provide information that will help inform the City's future procurement strategy.