MB-10218 - USA (Delaware) - Ambulance Billing and Collection Services - Deadline July 20,2026

(1) Vendor needs to provide comprehensive ambulance billing, collections, and payment processing services for basic life support ambulance operations.– Preparing and submitting claims to Medicare, Medicaid, private insurers, and self–pay patients– Managing all collections and payment processing– Providing detailed monthly financial reports and deposit summaries– Assisting with patient inquiries– Maintaining full compliance with all federal, state, and local applicable laws to include HIPAA and Centers for Medicare & Medicaid Services (CMS) regulations and guidance related to Medicare and Medicaid billing– Downloading all billable transport/treatment records from the electronic patient care reporting System1. Downloading all billable transport/treatment records from the electronic care report system. The system that is required to be used by all State of Delaware companies providing ambulance services is ImageTrend.2. Reviewing downloaded data for accuracy, completeness, and regulatory compliance prior to beginning the billing process3. Preparing and submitting claims to Medicare, Medicaid, private insurers, and self–pay patients4. Managing all collections and payment processing which includes tracking patient payment plans5. Communicating, well in advance, any changes to rates, reporting requirements, or laws affecting ambulance billing and reporting6. Assisting with patient inquiries7. Maintaining full compliance with all federal, state, and local applicable laws to include HIPAA and Centers for Medicare & Medicaid Services (CMS) regulations and guidance related to Medicare and Medicaid billing8. Depositing collections to each applicable fire/ambulance company’s bank account9. Mailing Notice of Privacy Practices to all transported patients10. Providing a monthly bill for services rendered to Sussex County that shows monthly collections by company(2) All question must be submitted no later than June 5, 2026.