TRANSPORT-11473 - USA (Sacramento, California) - Mystery Rider Services - Deadline July 31,2026

Vendor needs to provide mystery rider services to the government authority located in Sacramento, CA.• Mystery Rider Services include monitoring service, identifying goals for improvement, and implementing any needed changes. The topics observed are:• Passenger pass–ups.• Passenger assistance.• Compliance for interior and exterior stop/station announcements.• Compliance with procedures for proper wheelchair securement.• Ensure passengers are seated before departing.• Proper ramp/lift deployment.• Priority seating request to relocate for passengers in mobility devices.• Discourteous treatment.