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closed🌐 pasadena2023-RFP-120

Power Delivery Call Center Services

pasadena / Water & Power Department, Power Delivery

Description

Pasadena Water and Power (“PWP”) is seeking Call Center services to disseminate information from live calls and recorded messages and handle routine overflow calls for emergencies and disasters, and citizen requests and complaints. The Center will handle both inbound and outbound calls specifically for outage reporting and outage related callback functions with the ability to add custom notifications concerning status of outage.

Details

Posted
Mar 10, 2023
Response deadline
Mar 29, 2023, 8:00 PM UTC
Status
closed
Buyer
pasadena
Department
Water & Power Department, Power Delivery
Jurisdiction
pasadena
Reference #
2023-RFP-120
Summary
<p>Pasadena Water and Power (“PWP”) is seeking Call Center services to disseminate information from live calls and recorded messages and handle routine overflow calls for emergencies and disasters, an
Is Paused
false
Template Title
Request for Proposals (Competitive Selection PMC 4.08.047)
Copy Count
0
Government Organization Name
City of Pasadena
Government Organization State
CA
Government Organization Website
https://www.cityofpasadena.net/
Government Organization Zip Code
91101
Government Organization Address1
100 N. Garfield Avenue
Government Organization Timezone
America/Los_Angeles
Government Organization Country Code
US
Government Organization Phone Country
1
Close Out Reason
Awarded
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This listing is a summary from pasadena's open procurement data. We ingest every field the feed publishes; the full solicitation documents are on the source portal.

Raw record
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  "id": 37223,
  "_slug": "pasadena",
  "title": "Power Delivery Call Center Services",
  "status": "closed",
  "summary": "<p>Pasadena Water and Power (“PWP”) is seeking Call Center services to disseminate information from live calls and recorded messages and handle routine overflow calls for emergencies and disasters, and citizen requests and complaints. The Center will handle both inbound and outbound calls specifically for outage reporting and outage related callback functions with the ability to add custom notifications concerning status of outage.</p>",
  "isPaused": false,
  "template": {
    "title": "Request for Proposals (Competitive Selection PMC 4.08.047)"
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  "created_at": "2023-02-06T21:56:14.000Z",
  "department": {
    "id": 228,
    "name": "Water & Power Department, Power Delivery"
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  "government": {
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      "phone": null,
      "state": "CA",
      "website": "https://www.cityofpasadena.net/",
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      "address1": "100 N. Garfield Avenue",
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      "phoneExt": null,
      "timezone": "America/Los_Angeles",
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  "financialId": "2023-RFP-120",
  "closeOutReason": "Awarded",
  "closedSubstatus": "awarded",
  "proposalDeadline": "2023-03-29T20:00:00.000Z",
  "releaseProjectDate": "2023-03-10T02:15:57.962Z"
}