Request for Proposal for Pricing a Hosted Phone System

This document is a Request for Proposal for vendors to accurately price a hosted phone system for The Urbana Free Library (TUFL). TUFL is comparing its options based on a combination of price, features, implementation approach, and ongoing support capabilities and costs. This document is detailed because it aims to expose all costs and difficulties, avoiding surprises during the project that could generate Change Orders and delays. TUFL understands that not all features may be available or that they may incur extra costs. This document highlights those situations, allowing for scope decisions by TUFL before the contract is signed.