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closed🌐 City of RichmondRFP 250006893

CityWide Customer Service BPO

City of Richmond / Public Utilities

Description

The City of Richmond (City) is soliciting proposals to establish a contract through competitive negotiation for staff augmentation and virtual contact center outsourcing services from Offerors with demonstrated experience in staffing and operating contact centers and back-office operations for municipal government.

Details

Posted
May 14, 2025
Response deadline
Jun 23, 2025, 3:00 PM UTC
Status
closed
Buyer
City of Richmond
Department
Public Utilities
Jurisdiction
City of Richmond
Reference #
RFP 250006893
Summary
The City of Richmond (City) is soliciting proposals to establish a contract through competitive negotiation for staff augmentation and virtual contact center outsourcing services from Offerors with
Government Code
rva
Government Organization City
Richmond
Government Organization State
VA
Government Organization Website
https://www.rva.gov/
Government Organization Zip Code
23219-1907
Government Organization Address1
900 E Broad St
Government Organization Country Code
US
Close Out Reason
Canceled solicitation
Closed Substatus
canceled
Other
Is Paused: false · Template Title: Request for Proposal - Goods and Non-Professional Services · Copy Count: 0 · Government Organization Logo: https://assets.procurement.opengov.com/logo-uploads/b0f40b46-04de-455b-8ff6-4bb0c20939e4_Richmond_VA · Government Organization Timezone: America/New_York · Government Organization Phone Country: 1

Contact

(804)646-5716
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This listing is a summary from City of Richmond's open procurement data. We ingest every field the feed publishes; the full solicitation documents are on the source portal.