FPAC Tier 1 & Tier 2 Service Desk and IT Service Management Support – Notice of Intent to Compete Under USDA STRATUS Pool 2 Small Business Track

SPECIAL NOTICE Subject: FPAC Tier 1 & Tier 2 Service Desk and IT Service Management Support – Notice of Intent to Compete Under USDA STRATUS Pool 2 Small Business Track Agency: U.S. Department of Agriculture (USDA) Mission Area: Farm Production and Conservation (FPAC) Office: Office of Contracting and Procurement (OCP) The U.S. Department of Agriculture (USDA), Farm Production and Conservation (FPAC) Mission Area, is finalizing its acquisition approach for a forthcoming requirement that will provide end?to?end management and delivery of Tier 1 and Tier 2 Service Desk (SD) services. This effort includes full lifecycle handling of Service Requests (SRs), Incident Management, and support to Problem Management strategies and activities. The anticipated requirement will support FPAC Information Solutions Division (ISD) operations by providing expertise across asset management, change management, release management, configuration management, and continuity management. Support activities will enable FPAC ISD to monitor and perform IT operations, infrastructure, and maintenance on active, complex IT environments that deliver programs across FPAC mission delivery agencies. The forthcoming solicitation will include support for: • Development and management of processes and procedures governing license, hardware, and cloud operations cost management • Development of standard configurations for on?premise and cloud servers • Support for the creation and maintenance of IT contingency plans • Delivery of asset management dashboards to enhance transparency across the Mission Area • Service Request, Incident, and Problem Management services under a performance?based framework Use of USDA STRATUS Pool 2 – Small Business Track USDA intends to utilize the USDA STRATUS Pool 2 Small Business Track as the competitive vehicle for this requirement. STRATUS Pool 2 provides a streamlined cloud?focused IT services framework and sufficient small business vendor diversity to support competition within the small business track. This Special Notice is issued for informational purposes only. It does not constitute a Request for Quote (RFQ), Request for Proposal (RFP), or invitation to bid, and no proposals are being requested at this time.