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Customer Service Operations

Key dates

Posted
Aug 4, 2026
Response deadline
Sep 1, 2026, 4:00 PM UTC
Archive date
Sep 16, 2026
Archive type
auto15

Classification

Notice type
Presolicitation
Base type
Presolicitation
Set-aside
Small Business Set Aside - Total
Set-aside code
SBA
PSC
R408

NAICS

Issuing office

Department
HOMELAND SECURITY, DEPARTMENT OF
Sub-tier
US IMMIGRATION AND CUSTOMS ENFORCEMENT
Office
CHIEF FINANCIAL OFFCER ADMINISTRATIVE SERVICES
Office code
Organization type
OFFICE
Office address
Washington, DC, 20024, USA

Place of performance

Street
Street 2
City
Washington
State
DC
Zip
20536
Country
USA

Contacts

Description

The requirement is to support ICE/OFM in operating efficiently and effectively to provide superior customer service to DHS Customer Components, internal ICE customers, and ICE Leadership and Management in compliance with applicable statute, regulation, and policy. The contractor will provide operational, technical, and administrative support for monthly, quarterly, and annual operations, including the Customer Billing Model (CBM), financial systems, and deliverables as outlined in the Performance Work Statement (PWS).

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Metadata

Notice ID
8ae534e62e0642999ce852e2cb2fdece
Full path
HOMELAND SECURITY, DEPARTMENT OF.US IMMIGRATION AND CUSTOMS ENFORCEMENT.CHIEF FINANCIAL OFFCER ADMINISTRATIVE SERVICES
Office code
Ingested
Aug 25, 2026
Updated
Aug 25, 2026