Call Center Services Government Contracts, Bids & RFPs

Vendor needs to provide contact center services capable of delivering a modern, technology–enabled contact center that supports omnichannel engagement and leverages emerging technologies such as artificial intelligence (AI), automation, analytics, and digital self service tools to improve customer experience and operational efficiency.• The agency seeks to assist district residents using their preferred channel of communication and, therefore, provide high quality customer support through…

(1) Vendor needs to provide call center services for inbound and outbound communications, including after–hours, weekend, holiday, and business hour overflow coverage, as required by the County.A. Call Handling– Manage inbound and outbound calls, including, but not limited to, general inquiries, service requests, follow–up communications, and other call types identified by the County.– Answer all calls in a timely, courteous, and professional manner consistent with County–approved service…

(1) Vendor needs to provide inbound–outbound call center and administration services.• The contractor shall implement and maintain automated monitoring and alerting for all contractor–managed technology systems, including the case management solution, IVR system, call center telephony, and document management system.• All system irregularities – application errors, integration failures, performance degradation, availability issues, and security anomalies – shall trigger automated alerts to the…

(1) Vendor needs to provide 24x7 inbound call answering service. – Services must be available in both English and Spanish and accessible 24 hours per day, seven days per week, including holidays and weekends.– The vendor must ensure accurate documentation of all calls using structured data collection methods and provide mobile–friendly access to the collected information, along with the ability to query the database and generate reports based on data captured during each call.– The Contractor…

(1) Vendor needs to provide contact center and unified communications solutions • Unified communication solutions, such as: VoIP technology and UCaaS, video or audio collaboration and conferencing, mobility options, mass notification, and enhanced messaging; • Contact center solutions, such as: CCaaS, automatic call or contact distribution and routing, omnichannel capability, interactive voice response, real–time status, reporting, and analytics• Solutions including architecture,…

Vendor needs to provide managed phone line solution.• Solution must have a cloud–based PBX• Auto receptionist is required 24/7, including holidays.• Multi–level IVR.• Dial by name directory.• Visual IVR Reader.• Visual voicemail.• Voicemail with email notification.• Corporate directory.• Access from mobile apps and desktop computers/apps.• Custom voicemail options.• Call transfer.• Group calling.• Conferencing for multiple numbers and extensions.• Efax capability.• 24/7 customer and technical…

(1) Vendor needs to provide enterprise communications and contact center modernization solution. – Provide a complete turnkey solution including all licensing, implementation services, migration services, project management, testing, training, documentation, and post–production support necessary to transition agency enterprise communications environment into a cloud–based platform.• Discovery and Assessment– Cisco Unified Communications Manager – Contact Center environment – E911 services –…

(1) Vendor needs to provide contact center agencies service. • Contact center agency capable of integrating various communication channels (telephone, email, WhatsApp, etc.) to contact, raise awareness among, and sign up as many people as possible.• Telemarketing or contact center strategies (WhatsApp, email, etc.). • Campaign will operate using databases provided by from various internal campaigns, including: Lead generation campaign – Value Exchange on social media.• Telephone, WhatsApp, and…

Vendor needs to provide telecom modern voice services to the government authority located in Springfield, IL.– Voice services include a comprehensive range of telecommunications solutions to support inbound and outbound calling capabilities.– Services encompass direct inward dialing (DID) for routing external calls directly to internal users, long–distance calling, toll–free inbound services, and dedicated voice circuits.– Solutions also include standard business voice lines, enhanced calling…

– Vendor needs to provide phone system. – Provide modern, scalable, and reliable telecommunications system to support administrative operations, airport operations, and public–facing services across multiple locations.– Solution must support a hybrid workforce, multi–site operations, and critical 24x7 airport functions, while ensuring ease of use, centralized administration, and compliance with public records requirements.– Making and receiving calls via mobile devices.– Call forwarding (user…

(1) Vendor needs to provide cloud based call center platform. – Provide modern, flexible Contact Center solution to support the delivery of Unemployment Insurance (UI) services.– Provide a responsive, claimant‑focused solution that aligns with the agency’s future operational and technology needs.– The solution must support a minimum of both voice and chat channels and preferably additional interaction channels.– The Contact Center solution must be a cloud‑based platform.– Enhances the…

(1) Vendor needs to provide crisis and access line services. – Provide crisis contact center services, including phone, chat, and text support; crisis assessment and intervention; mobile crisis dispatch coordination; care navigation; and statewide coordination across the behavioral health crisis continuum.(2) This is a brief information; Main RFP Document is not available on our website.

Vendor needs to provide Intake System Business Process Analysis Service to the government authority located in State. – Conduct a comprehensive Business Process Analysis (BPA) of client intake system.– Phone Intake Assessment• Review current call center configuration, including phone system setup, queue routing logic, call flows, and hours of operation.• Analyse call volume data, answer rates, abandon rates, wait times, handle times, and callback patterns by queue and time period.• Assess…

(1) Vendor needs to provide VoIP Telephone System with call centre services. – The system must facilitate reliable, high–quality voice communication, integrate seamlessly with SD–WAN infrastructure, and support call centre functionalities such as call routing, queuing, monitoring, and recording.– Call centre features IVR, ACD, real–time dashboards, call recording, and CRM integration.– Call centre functionalities such as IVR, ACD, call routing, queuing, recording, and reporting.– Proven…

(1) Vendor needs to provide cloud–based phone system.– The system consists of approximately 1200 phones with a mix of on–premises and remote users.– The current system also has 3rd party add–ons for faxing, voicemail, and SMS texting.– The current system is on–prem and runs in a virtual environment. Servers are spread across multiple County sites for redundancy and failover.1. Voice Services:a. IP Telephonyb. SIP Trunkingc. Hosted IP PBXd. Conferencing2. Unified Communicationsa. Voice & Video…

(1) Vendor needs to provide 24x7 telephonic Quitline service. – Perform tobacco dependence counseling (Quitline) via telephone, chat, and/or text using a Computer Assisted Telephone Interview system (CATI) to collect client information.– The contractor shall provide telephonic and text–based counseling services.– For all telephonic and internet–based activities such as chat, web–based counseling, app–based counseling, etc., the contractor shall host, manage, secure, and facilitate the secure…

(1) Vendor needs to provide 27x7x365 answering services. – Provide comprehensive answering services for agency–owned and managed properties. – Provide after–hours telephone answering services for maintenance emergencies and other resident related inquiries. – Provide telephone answering services twenty–four hours per day, three hundred sixty–five days per year, including weekends and holidays, outside of agency's normal business hours of 8:30 a.m. to 4:30 p.m., Monday through Friday. – Provide…

NO PHONE CALLS EMAIL QUESTIONS TO JOANN.ESTES@DBHDS.VIRGINIA.GOV

(1) Vendor needs to provide telecommunications system replacement and services to the government authority located in Carlisle, PA. – Provide a turn–key replacement of the agency’s existing phone system. – Provide hardware, software, installation, training, and ongoing support services according to the requirements.– Provide modern, reliable, and cost–effective communication solution to modernize or replace the existing platform.• System architecture and redundancy: – Fully Hosted…

(1) Vendor needs to provide fully cloud–hosted calling and unified communications solution.• Telephony Specifications (Complete Euna Questionnaire Q–14DS)1. Cloud–hosted UCaaS platform.2. Support approximately 1,000 users.3. Enterprise dialing plan across all district locations.4. Auto attendants with business, holiday, and emergency schedules.5. Hunt groups and call queues.6. Time of day calling.7. Voicemail with voicemail–to–email.8. Desktop softphones for Windows and macOS.9. Native iOS and…

(1) Vendor needs to provide crisis responder–behavioral health specialist services shall perform services that align with E911 operations, call–taking workflows to the government authority located in Lexington, KY.– provide an integrated crisis responder resource within the 911 communications center– provider will support telecommunicators in real time by assisting with behavioral health triage, caller engagement, de–escalation, care coordination, and appropriate routing of crisis calls1.…

(1) Vendor needs to provide mobile phone services to the government authority located in Washington, DC.– Mobile Subscriptions• Provision of mobile voice and data subscriptions.• Access to 4G/5G mobile networks within Sweden and applicable roaming zones.• Allocation and activation of SIM and/or eSIM profiles.• Administration of corporate subscription plans– Number Series Management• Implementation and administration of current customers’ existing number series.• Guarantee that all mobile…

Canoe Procurement Group of Canada is posting this notice of solicitation on behalf of CivicInfo BC, RMA, SARM, AMM, LAS, UMNB, NSFM, FPEIM, MNL, NWTAC, NAM, AYC and its current and potential Members and represented Associations and their Members, which includes all MASH/MUSH sectors, Provincial Governments, Federal Agencies, Crown Corporations, local Governmental and other not-for-profit organizations located in all provinces and territories in Canada including but not limited to British…

(1) Vendor needs to provide temporary contact center staffing services to provide approximately 130 to 270 temporary Contract Personnel to support two high–volume, inbound contact centers.– Shall provide AE with qualified personnel, including customer service representatives, to staff the 3–1–1 Contact Center.– 3–1–1 Contact Center serves as the single point of contact for information about all City services and departments and receives an average of 73,000 contacts per month, with the highest…

(1) Vendor needs to provide cloud–hosted visitor management system and hot–desk booking system.– Helpdesk and ticketing system, remote support tools, and monitoring capability.– Helpdesk arrangements and service hours.– Provide an easy to use, accessible, and visually appealing interface for all visitor types.– Allow branding on welcome screens.– Display compulsory messages (e.g., health & safety) and tailored induction messages depending on visitor type.– Support optional photo capture.–…

(1) Vendor needs to provide Artificial Intelligence (AI)–assisted non–emergency call management solution. – Provide an Artificial Intelligence (AI)–assisted non–emergency call management solution that will improve efficiency within the Public Safety Answering Point (PSAP) by reducing the workload on call takers, shortening caller wait times, and allowing emergency communications personnel to focus on high–priority 911 calls.– AI Call Answering:• Answer incoming non–emergency calls using…

(1) Vendor needs to provide international airport 911 phone system maintenance and support services to the government authority located in California.• The Host Geo–diverse backroom equipment is installed in the equipment room Building Site.• The Host functions as the call processing system for all agency local and remote positions within the system.(2) All questions must be submitted no later than August 10, 2026.(3) A pre–bid meeting will be held on July 31, 2026.

(1) Vendor needs to provide voice over IP phone system.• Support for up to 160 concurrent users with scalability options for future expansion.• Advanced quality of service (QoS) features for prioritizing voice traffic.• Compatibility with existing network infrastructure and support for IPv4 and IPv6.• API access for seamless integration with CRM systems, email platforms, and business tools.• End–to–end encryption, compliance with data protection regulations (e.g., GDPR, HIPAA), and secure…

VA NORTHERN CALIFORNIA HEALTHCARE SYSTEM CUSTOMIZABLE COMMUNICATION PLATFORM PATIENTPOINT OR EQUAL Please see attached request for quote for requirement details. Submission of your response shall be received no later than August 31, 2026 at 1500 PDT at victoria.torres@va.gov. Any question or concerns regarding this solicitation should be forwarded in writing via email to the Point of Contact listed at Victoria Torres, Contract Specialist,victoria.torres@va.gov by August 20, 2026 at 1500 PDT

(1) Vendor needs to provide merchant services to the government authority located in San Antonio, TX.– Supply cardholder present and cardholder not–present credit and debit card processing services and possibly Automated Clearinghouse (ACH) processing through certain payment channels.– Integrate a customer payment option for residential and commercial customers to make payments by credit and debit cards through the customer portal, IVR (Interactive Voice Response), Service Provider’s own…

(1) Vendor needs to provide telecommunications services to the government authority located in Lake Orion, MI. • Providers to furnish internet connectivity, voice communications, and related network services for township facilities.• Dedicated business–class Internet connectivity.• Fiber–based solutions where available.• Scalable bandwidth options.• Service level agreements (SLAs) for uptime and performance.• Public IP addressing requirements.• Network monitoring and reporting capabilities.•…

(1) Vendor needs to provide paratransit, demand accessible, and fixed route shuttle operation and maintenance services to the government authority located in San Rafael, CA. • Manage and operate select access paratransit and mobility service programs, the access call center, and select transit fixed route shuttle routes• Responsible for the operation and maintenance for these services, as well as providing support for these services through the access call center, including service scheduling…

(1) Vendor needs to provide campus SMS services to the government authority located in MI. – Provide a CPaaS (Communications Platform as a Service) to supplement agency on–premises telephony solution. – This solution is expected to be able to provide the ability to send Text Messages (SMS), Multimedia Text Messages (MMS), Rich Communication Services Messages (RCS), API based telephony calls as well as SIP based telephony calls.– API based telephony calls are used for a variety of services…

(1) Vendor needs to provide public safety 911 call handling system installation and maintenance services.– Call‑taking workstation systems and software essential for Next Generation 911 operations, including integrated multimedia handling, mapping, recording, and workflow management capabilities.– SMS/Text‑to‑911 services, including managed IP‑based delivery, workstation integration, and licensing models suitable for multi‑seat Public Safety Answering Point environments.– Environmental and…

(1) Vendor needs to provide cloud–based helpdesk and enterprise service desk system.– System must provide a unified interface for campus end–users while securely supporting distinct backend workflows for multiple departments, including IT, Facilities, Strategic Communications and Marketing (SCM), Copy Center, Digital Learning Center (DLC), and Institutional Research (IR)– Global system requirements:- System must feature a modern, intuitive UI for both agents and end–users, and have dynamic…

The Great Lakes Acquisition Center (GLAC) Milwaukee, WI is soliciting businesses for Virtual Town Hall Services for Jesse Brown VA Medical Center. The contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide a Virtual Town Hall Services platform in support of events at the Jesse Brown (VA) Medical Center as defined in the Statement of Work. This is a Presolicitation Notice only.…

The NAVSUP Fleet Logistics Center (FLC) Norfolk, VA 23511-3392 intends to negotiate an Indefinite Delivery, Indefinite Quantity (IDIQ) contract with Firm Fixed Price (FFP) provisions for Centrex Voice Services as required by Naval Computer and Telecommunications Area Master Station Atlantic (NCTAMS LANT). The instant acquisition requires the contractor to provide commercially available integrated voice services via Central Office (CO) based, dial tone facilities to defense activities located…

The Overton Brooks VA Medical Center in Shreveport, Louisiana, has a requirement for Upgrading panic buttons on existing Rauland 5 nurse call station; replacing existing surveillance camera system and interfacing new system with existing Rauland 5 nurse call station; and replacing existing intercom system and interfacing new system with Rauland 5 nurse call system.

The Great Lakes Acquisition Center (GLAC) Milwaukee, WI is soliciting businesses for services to provide DirecTV Satellite TV Services at Jesse Brown VA Medical Center in Chicago, IL. The contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide DirecTV Satellite TV Services.

**30 July 2026- Please be advised that the solicitation is currently on hold due to a pending protest. The deadline for submissions will be updated upon resolution of this matter.** **21 July 2026 - Intial round of quesitons and answers posted. Another round of questions recieved before the deadline with answers will be posted after 24 July 2026. No changes to proposal due date. ** **RFP HT941026R2001 Amendment 002- This amendment is issued to notify potentially interested parties that the…

**11 August 2026- RFP HT941026R2001 Amendment 003- This amendment is issued to notify potentially interested parties that the solicitation is active and highlighted revisions have been made to define Recency for Past Performance submittals on page 8 and the clarification on the importance of Factors for evaluation and trade-off on page 10. An incomplete sentence on page 9 has been completed. The period of performance has been revised. The solicitation is revised to replace all references to…

673 CS seeks telecomunications services where the contractor is required to provide, troubleshoot, and maintain comprehensive, continuous (24/7/365+) telecommunication services for Joint Base Elmendorf-Richardson (JBER), AK, ensuring operational reliability of 99.999%. This scope encompasses local, domestic long-distance, international long-distance, and toll-free telecommunication services (LLTS) --averaging 90,000 calls monthly. The contractor must supply all necessary transmission…

In accordance with RFO 12.102, this Notice of Intent is to inform all parties the Department of Veterans Affairs, Network Contracting Office (NCO) 19 located at 6162 South Willow Drive Suite 300, Greenwood Village, CO 80111 intends to award a sole source procurement for the following requirement to Beacon Communications located at 7810 Shaffer Parkway, Suite 120 Littleton, CO 80127 Item No. Part Number / Description Unit Qty 0001 Nurse Call (Rauland-Borg Responder 5) Patient Station…

This solicitation is for mobile telephone services for the Embassy of the United States in Belgrade, Serbia. The U.S. Embassy is using approximately 400 mobile phone lines for official purposes. The Contractor shall provide complete mobile telephone services for the U.S. Embassy in Belgrade.

SOURCES SOUGHT ANNOUNCEMENT: This is a SOURCES SOUGHT ANNOUNCEMENT ONLY , it is neither a solicitation announcement nor a request for proposals or quotes and does not obligate the Government to award a contract. Requests for a solicitation will not receive a response. Responses to this sources-sought must be in writing. The purpose of this SOURCES SOUGHT ANNOUNCEMENT is for market research to make appropriate acquisition decisions and to gain knowledge of potential sources capable of providing…

Provide essential Long-Distance and Local Telecommunication Services (LDLTS) for Malmstrom Air Force Base. This service includes furnishing all labor, materials, and equipment to deliver local "dial-tone" access and long-distance capabilities on a 24/7/365 basis. Please see attached PWS and RFI PDF for further details.

This requirement is to establish an IDIQ contract to provide services to design, purchase, refresh, troubleshoot, and maintain VTCs, including design consultation/engineering, purchase and installation of new and upgraded VTC equipment. See attached documents for details. Questions are to be submitted in writing to Jonathan Visounnaraj at jonathan.visounnaraj@us.af.mil and Bryce Michelson at bryce.michelson@us.af.mil, due no later than 13 Aug 2026 at 10:00 AM MDT.

Amendment 0005 - a. Updating CLIN #0001 - 12 Months - 4.5M minutes CAP (Not to Exceed) b. Removal of CMMC and AWS requirement as ViaPath Phone System is hosted on commercial internet service. c. Closing date reads 20 August 2026 at 2pm CST now reads 26 August 2026 2pm CST. d. CLIN #0001 includes telephones, video visitation, and tablet messaging.

5/16/2025 The contact email address is changed from: smallbusinessoffice@cbp.dhs.gov to cbp-ipop@cbp.dhs.gov Also, we appreciate the patience of the contractor community as we try and meet all of the meeting request. When selecting a program office please keep in mind the workload and the number of request that are being scheduled. Not all program office meeting request will be accepted, but the Office of Acquisitions (OA) will take all meeting reuqest and record them if we can't pull someone…

This requirement is to establish an IDIQ contract to provide services to design, purchase, refresh, troubleshoot, and maintain VTCs, including design consultation/engineering, purchase and installation of new and upgraded VTC equipment. See attached documents for details. Questions are to be submitted in writing to Jonathan Visounnaraj at jonathan.visounnaraj@us.af.mil and Bryce Michelson at bryce.michelson@us.af.mil, due no later than 13 Aug 2026 at 10:00 AM MDT. **7/29/2026 - Updated PWS…